Specialist - Product Implementation

You will be working as an Implementation Specialist at Greytip, a company headquartered in Bangalore, India with branches across major cities in India and a presence in over 25 countries. In the LBU Implementation/Delivery Department, your role will involve onboarding customers with high MRR and ensuring that their project expectations are met within the specified timelines. Your responsibilities will include visiting clients across India to provide training, collect feedback, and coordinate with the team. Proficiency in English is a must, and knowledge of Telugu, Tamil, or Malayalam will be an added advantage. Fluency in Hindi, proficiency in MS Excel, and strong eagerness towards learning are also necessary. Experience in client engagement, query resolution, and customer interaction is required, along with the ability to manage people effectively. You will be expected to acquire a comprehensive understanding of greytHR, build strong customer relationships, provide training on product features, handle customer escalations, and coordinate with cross-functional teams. Developing competence in using information systems, completing project-related activities, following defined processes, and sharing timely reports on activities performed are key aspects of the role. The position is based in Rajasthan, North India, and the work module is hybrid. You must have at least 2-3 years of corporate exposure with customer interaction, along with a graduate degree in any discipline and no gap of more than 3 years in your work experience. Flexibility in working remotely or at the office premises is provided, along with a competitive compensation aligned with your experience and skill set. Joining Greytip will offer you a great team environment, maximum exposure in the service-based industry, and the opportunity to work on various customer interactions. Your role will involve continuous learning and improvement, contributing towards the growth of the team and yourself. Travel may be required based on project demands.,