Specialist GREW Support Coordinator

Job Description

We are seeking a highly organized and detail-oriented individual to join our team as a Order Management Specialist. In this role, you will be responsible for day-to-day order management, including receiving customer orders, cleaning orders, removing order blocks, processing change requests and managing order releases. At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Cusotmers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authencity is celebrated. Key Responsibilities : Work Station Managment : Flexible to Non-Flexible Workstation Adjustments : Change flexible workstations to non-flexible/non-bookable ones. Booking Calendar Adjustments : Make adjustments to the bookings calendar, such as making certain periods, e.g. whole August or Public holidays as non-bookable. Workstation Neighborhood Adjustments : changing /assigning flexible workstations to restricted neighborhoods, or other way around. 4. QR Code Creation : Generate QR codes per Workplace lead request Reporting and Communication : Monthly Reporting: Prepare and submit monthly data extracts on desk reservations and building access to JLL for Power BI dashboard. Incident Reporting: Report incidents to Schneider Electric and communicate with GREW stakeholders (workplace leads and P&E PropTech lead) Notifications: Based on GREW stakeholder requests send out notifications through the SmartConnect mobile app (Modo). Collaboration : Regular Collaboration: Collaborate regularly with workplace leads, and sometimes with JLL occupancy planners (to assign users in Space tool). Also, hold regular calls with the Schneider Electric Engagement Manager to discuss Planon/SmartConnect initiatives and issues.Also, with GREW P&E PropTech Lead. Data Management : Processing Updates from GREW Teams : Process updates received from GREW Teams and validate inputs before populating them in the site information database. Aligning Building and Campus Records to ensure consistency. Data Collection Campaigns : Initiate data collection campaigns utilizing GREW network. Regular Audits: Conduct regular audits and data quality checks of the database, including updates sent to JLL consultant. Validation of latitude and longitude data and review of address details matching google maps standard. Data Governance : Database Rules Setup : Set up and review database rules in collaboration with JLL consultants and GREW P&E. Fixing Data Quality Exceptions : Address exceptions flagged in the data quality report received from JLL consultant. Communication and Collaboration : 1. Regular meetings with JLL consultants for Property Hub, Space and Portfolio to align the updates 2. Monthly meetings with Regional Real Estate leads to gain insights about current or upcoming portfolio changes 3. Collaboration with other departments to validate/collect data You Bring Bachelor s degree in commerce or a related field. Previous experience in logistics, supply chain management, or a related field is required. Knowledge of Planon and AutoCAD is necessary. Excellent organizational and time management skills. Ability to work effectively both independently and as part of a team. Strong communication skills, both written and verbal. Proficiency in Microsoft Office applications, particularly Excel. We Bring A team of diverse employees who aren t afraid to think outside of the box. A truly global and collaborative team that cares about the experience of our employees. The encouragement you need to develop and achieve personal growth. A role that is crucial on projects and allows you to build your brand. A caring and supportive environment where you re empowered to grow and share your ideas.