Specialist-Cloud & Infra Operations

Birlasoft

0 years

0 Lacs

Greater Bengaluru Area

Posted:1 month ago| Platform:

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Skills Required

management communication service troubleshooting audits analysis drive

Work Mode

On-site

Job Type

Full Time

Job Description

Area(s) of responsibility

Managing the Incident Management Process.
Strong communication skills demonstrated by facilitating high severity incidents technical bridge call.
Responding to a reported service incident, identifying the team members required to attend the troubleshooting call and follow the Incident management process.
Act as a primary point of contact for incident escalations, coordinating and directing resources to address critical incidents promptly.
Ability to lead Crisis and Conflict management.
Maintain SLA during the management of the incident.
Capturing the lesson learned to help improve the incident response process.
To make sure Critical incidents are addressed within SLA response and communication are sent out for such incidents in defined timeline.
Performing audits on ticket quality and handling escalated cases.
Provide information about incident analysis. Measure, monitor and work to drive down incident levels.

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