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Specialist, Application Specialist

Specialist, Application Specialist

Fiserv

8 - 13 years

12 - 13 Lacs

pune

Posted:4 weeks ago| Platform:

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Skills Required

computer science ms sql application support change management powershell splunk windows ssl python auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Candidate would be working in collaboration with SMEs, Business stakeholders to understand the existing system, client deliverables, meeting SLA s and gaining product knowledge and workflows. Being in financial domain, the Application support, professional need to monitor the performance of applications hosted on multiple servers. They need to configure, manage, and implement any recent changes in the existing application. Analyzing system logs and identifying potential issues with the Application.

Essential Job Responsibilities :

Monitor and troubleshoot Banking applications such as Prologue, Vantage, Task Management, Transaction Manager, Risk Hub etc.
Must have experience in L2/L3 Support Diagnosis, investigation, resolution, coordination with business, Application owners, Infrastructure support.
Work on server health check-up and constant remediation to keep memory health in check through Splunk.
Validate morning processing and alert generation process are complete for all the Clients.
Document SOPs for the Project activities and keep SOP s up to date.
New Client onboarding on production & contingency servers that include setting up file system and database for Brookfield, Premier, Precision and Signature cores.
Determines how to best implement the requested changes / customization. This includes working with Development staff, Product Managers, QA staff and / or other Business Analysts.
Incidents Handling Issues such as unable to launch application, frozen at log in screen, Low disk space etc. and follow SOP and complete task within SLA
Change management for various Deployment/Upgrade activity, DB Migration support et
Audit Management - RFI and RFD.
RITM - File Transmissions/MOVEit; Provisioning Support Request, login into Dev environment etc.

Required Qualifications:

Education: Bachelor s Degree in Computer Science or equivalent
8+ years of Banking domain experience with exposure to Windows server and Web applications
Must be able to automate deployments using PowerShell, SQL script & Python
Must have knowledge of application deployments and upgrades.
Working knowledge of Failover Cluster manager and MS SQL queries
Must have familiarity with Batch/Transaction Processing, process validation techniques, SSL and other hosting environments.
Must have experience with Service Now tool.
Experience with Moogsoft, Splunk & Dynatrace tools
Must possess excellent verbal and written communication skills since this position requires extensive communication between technical and non-technical audiences.

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Fiserv

Financial Services / Technology

Brookfield

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Specialist, Application Specialist