On-site
Part Time
Job Description
Job Title:
APAR Specialist
1. Job Summary
We provide prompt, effective first contact telephone support for customers and vendors related to their past due balances in a friendly and courteous, yet urgent manner.
2. Key Responsibilities
Receive incoming calls and emails from customers and answers questions relating to their accounts. These inquiries could be relating to Accounts Receivable or Accounts Payable
Ability to research intra-company and inter-company billings and make necessary corrections
Provide invoice and statement copies as needed
Initiate and respond to Service Now tickets for more detailed customer requests
Solicits vendors for tax documentation
Receive and research general ledger postings as requested
Handle all Tier 1 and Tier 2 inquiries to prevent escalations
Additional tasks as determined
3. Job Requirements
Essential Skills:
Excellent communication and relationship building skills
Customer service focused
Excellent data entry skills
Strong conflict resolution skills
Ability to manage multiple tasks concurrently
Strong organizational and follow up skills
Results driven; self-motivated
Nice to Have Skills.
Strong working knowledge of Peoplesoft
Previous debt collection and payment processing experience will be advantageous.
Exceptional recordkeeping and interpersonal skills.
Understands basic accounting terms and principles
Qualifications:
2+ years’ experience in OTC Collections/PTP in a call center environment
Ability to focus in a high volume, high pressure, customer oriented environment
Proficient in MS Office with an emphasis on excel
Web research abilities
Education: graduate or higher
Cognizant
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