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eClerx
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Spanish Senior Analyst

Spanish Senior Analyst

eClerx

0 years

0 Lacs

Chandigarh India

Posted:1 day ago| Platform:

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Skills Required

service resolve metrics security mentoring support certifications communication flexibility diversity

Work Mode

On-site

Job Type

Full Time

Job Description

Sobre la Empresa:

Sobre el Rol:

Responsabilidades:

Answer inbound customer calls in Spanish promptly and professionally.
Identify customer issues, provide accurate information, and resolve queries effectively.
Document all customer interactions in the system with clarity and accuracy.
Escalate complex issues to the appropriate internal teams and ensure timely resolution.
Maintain high levels of customer satisfaction by providing excellent service and empathy.
Meet and exceed performance metrics like call quality, resolution time, and customer feedback.
Adhere to company policies, security guidelines, and process standards.
Provide mentoring or support to junior team members when needed.

Calificaciones:

Graduate in any discipline; language certifications in Spanish are a plus.

Habilidades Requeridas:

Proficiency in Spanish (B2 and above level preferred).
Good communication skills in English for internal communication.
Experience in a BPO voice process will be a value add.
Strong listening, problem-solving, and interpersonal skills.
Ability to handle high call volumes and work in a fast-paced environment.
Flexibility to work in rotational shifts, including weekends and holidays.

Proceso y Turno

Declaración de Igualdad de Oportunidades:

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