Spanish - Customer Support Representative

1 - 5 years

3 - 4 Lacs

Posted:None| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

  • Flexibility to work during the US and rotational shift is essential.

  • Message intake & dispersal.
  • Providing support through voice, chat, or calls.
  • Scheduling & appointment setting.
  • Order intake.
  • Opening trouble tickets.
  • Email response.
  • Monitoring system alerts.
  • Immediate notification of emergent issues and more.
  • After Hours Emergency Call Handling.
  • Complaints and Escalation Handling.

Preferred candidate profile

  • Looking for someone having

    0.6 months to 4 years

    of relevant experience

    .

  • Should know Spanish.

  • A welcoming voice with an upbeat tone.
  • Typing speed must be over 25 WPM. A test will be administered.
  • Excellent customer service and computer literacy skills.
  • Excellent command of grammar and spelling must be adept at paying attention to detail.
  • Flexible, a team player with exceptional verbal and communication expertise.
  • Computer skills in a Windows-based environment.
  • Must be available to work a weekend day (Sat or Sun each week).
  • Training will last approximately one week. In your second week, you will move to your new set schedule.
  • Good attendance & schedule adherence following.

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Enhancor Services

Information Technology

San Francisco

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