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Spanish - Customer Service Specialist

4 - 8 years

0 Lacs

karnataka

Posted:1 day ago| Platform: Shine logo

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Skills Required

customer service communication skills order processing logistics sales operations sap knowledge spanish language supply chain knowledge

Work Mode

On-site

Job Type

Full Time

Job Description

As a Spanish Customer Service Specialist based in Bangalore (Hybrid), your role is critical as you will be the primary point of contact for both customers and the company. Your main responsibility will be to lead the order-to-cash process, ensuring seamless communication and efficient handling of customer inquiries, orders, and issues. It is essential to manage customer interactions, process orders, address concerns, and coordinate with internal teams to ensure timely and accurate delivery of products and services. Your role plays a vital part in maintaining customer satisfaction and fostering strong, long-term relationships. You will be working in shifts from 9 PM to 6 AM (IST). To excel in this role, you must deliver extraordinary customer experience by providing world-class customer service. Strong communication skills in Spanish Language (Read and Write) are required to converse with customers and stakeholders effectively. You will be responsible for responding promptly to customer inquiries via phone and email, providing detailed information about products, services, and order status, resolving customer complaints and issues efficiently and professionally, processing customer orders accurately and efficiently, tracking order progress, and ensuring timely delivery. Additionally, you will coordinate with planner, logistics, sales, product management, and quality teams to fulfill customer requirements. Being the primary point of contact between customers and the manufacturing team, you will communicate any changes in order status, delays, or issues to customers promptly. Your duties will involve preparing and delivering order confirmations, shipping notifications, and other relevant information, maintaining accurate and up-to-date customer records and order documentation, generating regular reports on order status, customer interactions, and other relevant metrics, identifying trends to improve customer service processes, troubleshooting issues related to orders, deliveries, and product quality, gathering customer feedback, and suggesting improvements to products and services. Moreover, you will participate in team meetings and training sessions to stay updated on products and processes, as well as assist in the development and implementation of customer agreements and procedures. The ideal candidate should have a Bachelor's or Business degree or equivalent experience, proficiency in Spanish (B2.2 or C1), good knowledge of SAP, and supply chain knowledge. A minimum of 4+ years of experience in Spanish Customer Service, Sales Operations, Supply Chain, and Logistics is required for this role.,

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