Spanish Caller Expert | US Healthcare

Role Overview You will be a full-time on-site Spanish Caller Expert based in New Delhi, responsible for making and receiving calls from Spanish-speaking clients. Your role will involve addressing inquiries, resolving issues, and providing exceptional customer service. Collaboration with teams for clear communication and coordination is essential. Attention to detail and professionalism in managing patient information will contribute to a high-quality client experience. Key Responsibilities - Make and receive calls to and from Spanish-speaking clients - Address inquiries and resolve issues effectively - Provide exceptional customer service - Collaborate with teams for clear communication and coordination - Manage patient information with attention to detail and professionalism Qualifications - Fluency in Spanish and English, both verbally and written - Customer service and call handling skills - Detail-oriented with strong problem-solving abilities - Knowledge of the healthcare industry and experience with AR & Denials Management - Excellent interpersonal and communication skills - Ability to work independently and as part of a team - High school diploma or equivalent; additional qualifications in healthcare or related fields are a plus,