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Solutions Delivery Analyst

2 - 6 years

8 - 12 Lacs

Noida

Posted:2 months ago| Platform: Naukri logo

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Skills Required

project management solution delivery business analysis agile requirement analysis defined benefits backend operations program management presales product management delivery management stakeholder management service delivery management

Work Mode

Work from Office

Job Type

Full Time

Job Description

? Do Ensure operational excellence through contract and regulatory compliance, effective case acknowledgment, tracking, prioritization, system updation, and reporting Acknowledge client cases as per the SLA’s defined in the contract Access client tool and log all incoming client cases accurately on the internal tool as per contract Accurately document all pertinent case information such as case number, case type, etc. of daily cases received Follow standard processes and procedures to track and prioritize all client cases Accurately update the internal tool with daily cases and forward the same to respective agents and QAs Access and maintain internal knowledge bases, resources and frequently asked questions to aid in effective case logging and prioritization Maintain and timely update internal tool for agents to speed up response time Identify red flags and escalate serious client issues to Team leader in cases of non-compliance and untimely resolution Ensure all client information, disclosures and regulatory changes are given to agents and QA’s on a regular basis Monitor compliance with service agreements to avoid legal challenges Share recorded case logs and status reports with clients and supervisors on a daily basis

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Information Technology & Services

Bengaluru

250,000+ Employees

11788 Jobs

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  • Thierry Delaporte

    CEO & Managing Director

  • Jatin Dalal

    Chief Financial Officer

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