About The Role

Skill required: Pursuit Services - Content management

Designation: Solution Architecture Specialist

Qualifications:Any Graduation

Years of Experience:7 to 11 years

What would you do? Transforming sales to become a future-ready and digital B2B revenue engine.Drafting the proposals , bid management , pricing , budgeting and negotiationOrganize, categorize and publish content and information using specific tools and channels, for use by different groups and individuals within the organization.

What are we looking for? "Technical
Skills:

Strong understanding of technology trends and best practices. Has a understanding of process automation tools and techniques. Experience working on various cloud technologies and platforms like Salesforce, SAP, ServiceNow and other ERPs/CRMsExperience with data analytics tools and techniques. Has managed programs and projects supporting technical and tool implementationsCooardinating with IT teams for outages and technical issuesSoft
Skills:

Excellent communication, interpersonal, and presentation skills. Strong problem-solving and analytical skills. Ability to work independently and as part of a team. Ability to manage multiple tasks and priorities. Strong organizational and time management skills. ""- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills"
Roles and Responsibilities: "This role is responsible for ensuring that Business Process Outsourcing (BPO) teams have the necessary technology skills, tools, and processes to effectively perform their tasks and achieve business goals. This includes identifying technology enablement needs, developing and delivering training programs, providing technical support, and implementing new technologies to improve efficiency and effectiveness. Key Responsibilities:Technology Needs Assessment:Identify technology gaps and opportunities within BPO processes. Collaborate with BPO teams and stakeholders to understand their technology needs and challenges. Conduct regular technology audits and assessments to identify areas for improvement. Technology Enablement Planning and Implementation:Develop and implement technology enablement plans and strategies to address identified needs. Design and deliver training programs to equip BPO teams with the necessary technology skills. Provide technical support and guidance to BPO teams on the use of new technologies. Identify and implement new technologies to improve BPO processes and efficiency. Process Automation and Optimization:Identify opportunities for automating repetitive tasks and processes. Work with technology and transformation teams to implement solutions for process automation. Monitor and optimize BPO processes to ensure efficiency and effectiveness. Data Analytics and Reporting:Support the use of data analytics tools and techniques within BPO processes. Develop and implement data reporting and dashboards to track key performance indicators (KPIs). Analyze data to identify trends and opportunities for improvement. Collaboration and Communication:Collaborate with BPO teams, IT departments, and other stakeholders to ensure effective technology enablement. Communicate technology updates and best practices to BPO teams. Maintain clear and consistent communication with all stakeholders. Continuous Improvement:Stay up-to-date with the latest technology trends and best practices. Continuously seek ways to improve technology enablement programs and processes. Propose and implement improvements based on feedback and data analysis. "
Qualification
Any Graduation

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Solution Architecture Specialist