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Capgemini
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Solution Architect

Solution Architect

Capgemini

14 - 22 years

12 - 22 Lacs

noida greater noida delhi / ncr

Posted:1 hour ago| Platform:

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Skills Required

solution architecting amazon nice conversational ai genesys verint solution design avaya

Work Mode

Work from Office

Job Type

Full Time

Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

Lead the delivery of large-scale service ops/ transformation projects, ensuring timelines, budgets, and quality standards are met.
Design and implement cloud-based customer interaction solutions, integrating conversational AI (Kore.ai, Google CCAI) and WFM tools (Verint, Nice) to enhance operational efficiency.
Manage and optimize managed services operations, including staffing, SLAs, and performance metrics.
Collaborate with clients to understand their business goals, identify pain points, and propose tailored solutions.
Act as a trusted advisor to clients, providing strategic insights and thought leadership in service center modernization.
Drive agile project execution, ensuring continuous improvement and alignment with client objectives.
Build and mentor a high-performing team, fostering a culture of innovation and excellence.
Stay updated with industry trends and emerging technologies to identify opportunities for value creation.

Your Profile

Domain Expertise
Minimum 12-15 years in the consumer banking and service center ops domain with a focus on delivery and transformation.
Tech Ops Solutions
Proven experience in implementing tech/cloud-based service center ops solutions (RPA/Six Sigma/Cloud solutions)
Conversational AI
Strong understanding of conversational AI technologies, including chatbots and voice bots.
Workforce Management (WFM)
Experience in implementing and optimizing WFM solutions.
Managed Services
Expertise in running and managing service center operations under managed services models.
Client-Facing Skills
Exceptional communication, presentation, and interpersonal skills to interact with C-level executives and stakeholders.
Agile Experience
Proven track record of delivering projects in agile environments, with a focus on adaptability and responsiveness.
Leadership
Ability to lead cross-functional teams and drive collaboration across diverse stakeholders.
Bachelors degree in business, Computer Science, or a related field (MBA preferred).

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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Capgemini

IT Services and IT Consulting

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Solution Architect