Software Support Specialist (Platform Support)

Kubernetes

• Key Responsibilities

  • Kubernetes & Containers

    • Operate, monitor, and troubleshoot Kubernetes clusters (incl. RBAC, namespaces, deployments, pods, services, ingress).
    • Manage platform components (Helm charts, operators, registries), and optimize scheduling, autoscaling, and resource quotas.

  • Automation & Configuration

    • Develop robust

      Python

      automation (deployments, health checks, remediation, reporting).
    • Build

      Ansible

      playbooks/roles for configuration management, patching, and drift remediation.

  • Linux & Infrastructure

    • Perform Linux administration (user management, package management, security hardening, performance tuning).
    • Support platform capacity planning, patching cycles, and backup/restore operations aligned to RPO/RTO targets.

  • Cloud & PaaS

    • Support workloads on cloud platforms (e.g., Azure) and enterprise Kubernetes distributions (e.g., OpenShift).
    • Integrate platform services with observability and secrets management.

  • Reliability & Operations

    • Implement proactive monitoring, alerting, and performance tuning (e.g., Prometheus/Grafana, ELK).
    • Resolve L2/L3 incidents, conduct root cause analysis (RCA), and deliver permanent fixes.

  • Process & Collaboration

    • Use ITSM tools (e.g., ServiceNow) for incident, change, and problem management; ensure SLA adherence and documentation quality.
    • Create and maintain runbooks, SOPs, and knowledge articles; collaborate with application owners, developers, and vendors.

• Mandatory Requirements

  • Advanced proficiency in Python

    (beyond basic scripting; production-grade tooling/automation).

  • Proven Linux administration experience

    (troubleshooting, performance, security).

  • Proficient in Ansible

    (playbooks, roles, inventories, CI/CD integration).

  • Expertise in Kubernetes

    (operations, troubleshooting, scaling, security).

  • Hands-on exposure to cloud platforms

    (e.g., Azure; OpenShift/RHOCP experience is a plus).

  Required Skills & Experience

  • 5+ years in platform/IT operations supporting containerized and/or virtualized environments.
  • Strong troubleshooting, analytical thinking, and incident/RCA discipline in SLA-driven environments.
  • Experience with observability stacks (Prometheus, Grafana, ELK) and Git-based workflows.
  • Familiarity with networking fundamentals (DNS, TCP/IP, load balancing, certificates/TLS).
  • Experience with ITSM tools (ServiceNow) and change management best practices.
  • Ability to work in a

    24 7 support model

    with rotational on-call.

  Preferred Qualifications (Nice to Have)

  • VMware stack experience (vSphere, ESXi, vCenter).
  • Experience with Helm, Operators, and container registries.
  • Knowledge of security practices (RBAC, PodSecurity, secrets management).
  • Exposure to databases (Snowflake, NoSQL) for platform-integrated services.
  • CI/CD tooling (Jenkins, GitLab CI) and Infrastructure-as-Code practices.

• Get a chance to gain valuable experience and wide knowledge of Software integrative systems!
• Get the opportunity to be exposed to advance marked technologies and working with multi channels and divers area of expertise!