Software Support Consultant (WFH)

Job Summary (WFH)
This job involves handling software Sales for an CRM & ERP software. You will be provided a detailed training on the product. You will need to handle product queries on email, phone as well as on remote desktop sessions. You will be presenting software demo using remote desktop tools. You will need to followup with clients and close the sales.

Responsibilities and Duties

• Handling inbound technical support requests through email / phone.
• Support ticket follow ups
• Preparing technical support guide
• Preparing user guides, demo video, training video
• Present Product Demo online through remote desktop

Qualifications and Skills

• Any Fresh graduate with interest in Technical support activity
• Fluency in English & Hindi language, both written and verbal
• Excellent communication skills
• Strong customer support attitude, prompt responses to sales queries
• Tech savvy - Computer, Internet applications and software
• Basic Microsoft Office applications including Word, Excel, Powerpoint, and Outlook

Candidates will undergo one month training before joining.

Job Types: Full-time, Contract, Fresher
Contract length: 12 months

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Shift:

• Day shift

Work Days:

• Monday to Friday

Work Location: In person

Application Deadline: 30/06/2025
Expected Start Date: 01/07/2025