Software QA Manager

Role Overview

Software QA Manager

Key Responsibilities

Quality Leadership & Strategy

• Lead and mentor a high-performing team of QA engineers supporting critical platform areas.
• Define and drive the long-term QA vision, ensuring alignment with product and business goals.
• Foster a culture of quality, accountability, and continuous improvement across the QA organization.
• Represent the QA team in leadership discussions, articulating the business value of testing and quality outcomes.

Delivery & Execution

• Drive QA delivery for new features and releases by collaborating with Product Managers, Engineers, and Program Managers.
• Oversee the complete QA lifecycle from test design and automation to release validation and post-production support.
• Anticipate potential issues, mitigate risks, and make critical decisions to ensure timely, high-quality releases.
• Ensure adherence to Agile methodologies and optimize workflows using tools such as

  JIRA

  .

Technical Excellence

• Enforce QA best practices, including test planning, design, automation, and defect management.
• Evaluate and implement QA tools to improve test coverage and automation efficiency.
• Lead automation strategy and monitor execution to achieve optimal coverage and maintainable test frameworks.
• Partner with Development and DevOps to ensure scalability and performance testing are integral to product delivery.

Team Management & Development

• Hire, onboard, and develop top QA talent.
• Conduct regular 1:1s and provide constructive feedback and career development support.
• Motivate and engage the team, fostering collaboration across departments such as Product Management, Customer Success, and Documentation.
• Maintain high team morale and focus on delivery excellence through recognition and clear goal setting.

Cross-Functional Collaboration

• Partner with Product Management, Support, and Engineering to identify process bottlenecks and drive improvements.
• Work with Customer Success to analyze and resolve escalations and quality issues.
• Collaborate with NetSuite during their phased releases, ensuring Celigo products are validated against new versions and any issues are addressed.
• Prepare reports and participate in third-party audits and due-diligence reviews as needed.

Skills & Qualifications

• Bachelor's or Master's degree in

  Computer Science, Software Engineering, or related disciplines (EEE/ECE)

  .
• 1014 years of experience in

  Software QA

  , with at least

  24 years of management or team leadership experience

  .
• Proven success in delivering large-scale, complex SaaS projects with high availability and scalability.
• Experience with

  Agile methodologies

  ; prior

  Scrum Master

  experience is a plus.
• Strong understanding of

  QA automation frameworks, test design, and quality metrics

  .
• Hands-on experience across the

  full product lifecycle

  , including post-production support.
• Excellent problem-solving, analytical, and organizational skills.
• Ability to handle ambiguity, drive decisions, and lead in a fast-paced, evolving environment.