Software QA Manager

Role Overview

We are seeking a highly experienced Software QA Manager to lead our Quality Assurance efforts across proprietary platforms and other enterprise-grade applications. The ideal candidate will possess a strong background in automation, CRM, ETL, and BI testing, with a proven ability to build and lead high-performing QA teams.

Key Responsibilities

Leadership & Strategy

• Lead and mentor a team of QA engineers, fostering a culture of excellence, accountability, and continuous improvement.
• Provide career mentorship, performance guidance, and development opportunities to team members.
• Create awareness of QA offerings across the organization and act as a strong representative of QA in cross-functional discussions.

Process Ownership & Execution

• Drive end-to-end ownership of QA processes and deliverables from requirement gathering through release validation.
• Design and implement robust QA frameworks, including test planning, test case development, execution, and reporting.
• Build and scale test automation frameworks using Selenium and performance tools like JMeter, LoadRunner, etc.
• Oversee implementation of automation and continuous integration pipelines to accelerate release cycles without compromising on quality.

Quality Operations

• Ensure QA processes effectively address scalability, performance, security, and data integrity aspects of cloud-based software.
• Work closely with DevOps teams to integrate quality into CI/CD workflows using agile ticket tracking and reporting tools.
• Champion the adoption of industry best practices and modern QA tools to improve speed, efficiency, and test coverage.
• Ensure the quality of client deliverables/implementations.
• Ensure compliance with GRC processes and provide support to internal and external audits, as needed.

Metrics & Improvement

• Define and track key KPIs and quality metrics to provide visibility into test coverage, defect rates, release readiness, and overall product quality.
• Conduct root cause analysis on production issues and implement corrective/preventive actions to avoid recurrence.
• Utilize data-driven insights to continuously optimize testing strategies and processes.

Cross-functional Collaboration

• Collaborate with product managers, software engineers, and operations teams throughout the software development lifecycle to embed quality from ideation to deployment.
• Participate actively in requirement gathering sessions, translating business needs into clear and testable acceptance criteria.
• Partner with release management teams to ensure thorough testing and validation of cloud-based releases.

Required Qualifications

• Bachelors/Masters degree in Computer science, Information Technology, or related field.
• 1520 years of QA experience with at least 5 years in a leadership role(mandatory)
• Strong hands-on experience with Selenium, performance testing tools, and automation frameworks.
• Deep understanding of agile software development, DevOps tools, and ticket tracking systems (e.g., JIRA, Azure DevOps).
• Proven experience in managing QA for cloud platforms and enterprise-scale applications.
• Having experience in process implementation.
• Strong analytical, problem-solving, communication, and interpersonal skills.

Preferred Qualifications

• Background in life sciences or healthcare software is a plus.
• Familiarity with Beghou platforms: Mainsail, Meridian, ARMADA.
• Certifications: ISTQB, Certified Scrum Master (CSM), or equivalent.