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Software Escalations Engineer

5 - 8 years

15 - 16 Lacs

Bengaluru

Posted:2 months ago| Platform: Naukri logo

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Skills Required

c++ information technology amazon redshift golang tcpdump sql sed java product quality datadog software engineering code review mysql html programming python github software development c gdb engineering amazon sqs awk troubleshooting splunk aws

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Software Engineer you will be primarily responsible for being the engineering focal point for technical escalations for Ciscos Email Security portfolio of products. Specifically, requests from Cisco TAC, Cisco Services and/or sales account teams. You will also be responsible for: Building credibility and trust within the group and with customer representatives Collaborating with Engineering to improve product quality and making sure that customer needs are prioritized while considering upcoming programs in the pipeline Minimum Qualifications At least a bachelor's degree in computer science or engineering, electrical engineering, information technology or related technical field 5+ years of experience in software development best practices, code review and troubleshooting Working knowledge of Amazon AWS, Redshift, Datadog, Splunk and similar platforms Understanding of email security, anti-spam, anti-virus, anti-phishing and anti-malware technology 2+ years of experience in programming and troubleshooting using languages and tools such as Python, Go, GitHub Copilot, tcpdump, gdb, and sed/awk. Preferred Qualifications Comfortable communicating with internal stakeholders and customer representatives alike CCNA Security, CCIE, CISSP or similar industry certifications preferred

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Software Development

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    Executive Vice President and Chief Operating Officer

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