Software Engineering SMTS- (Salesforce Marketing Cloud Exp Mandatory)

The Digital Success Engineering team at our organization is comprised of a diverse group of distributed software engineers, architects, and engineering managers who collaborate to develop Unified Experiences for our Trailblazers. As the pioneers of our products, we leverage Salesforce technology to create an intuitive and expert self-service platform that drives Trailblazer Success. As a Marketing Cloud Engineer (SMTS) in our Customer Engagement Engineering team, you will play a crucial role in providing technical solutions and support to our customers and business users. We are looking for someone with a strong background in the Salesforce Marketing Cloud platform, exceptional technical skills, and the ability to effectively communicate with stakeholders. The ideal candidate should excel in troubleshooting and coordinating operational issues within our Customer Engagement Ecosystem, working closely with various cross-functional teams to develop solutions and workarounds. Your responsibilities will include collaborating with business users, engineering teams, operations teams, and vendor teams to enhance existing and new business processes and systems functionality. You will be responsible for analyzing problems, providing root cause analysis, resolving issues, and planning long-term support strategies. Key Responsibilities: - Adapting to the Digital Success Engineering team structures and culture - Conducting technical requirements gathering, review, and architecture sessions - Translating business requirements into data architecture, data pipelines, and Salesforce Marketing Cloud software design - Providing guidance and thought leadership in resolving complex problems - Designing and implementing robust, scalable solutions for Salesforce Marketing Cloud projects - Triaging, troubleshooting, and ensuring timely issue resolution - Developing and maintaining technical expertise in assigned areas of product functionality - Engaging in continuous feedback with engineering and data platform teams - Communicating effectively with development, leadership, and business users - Collaborating with cross-functional teams to drive successful program execution - Meeting deadlines, prioritizing requests, and managing tasks efficiently - Serving as the primary contact for application support in Pacific time zone Professional Experience/Skills Required: - Bachelor's degree in Computer Science, Software Engineering, or equivalent - 8+ years of hands-on experience in Salesforce Marketing Cloud and related Salesforce Core products - Strong technical proficiency in various technologies including AMPScript, HTML, CSS, JavaScript, SQL, Python, etc. - Experience in systems integrations, APIs, marketing compliance, and security protocols - Ability to work under pressure, adapt quickly, and drive data-driven decisions - Excellent verbal and written communication skills - Proficiency in technical communication and project management - Strong analytical and problem-solving abilities Join our team and be part of a dynamic environment where your technical expertise and problem-solving skills will contribute to the success of our customers and business users.,