Home
Jobs
Cisco logo

Software Engineer - SDWAN/Routing Escalations

4 - 9 years

22 - 25 Lacs

Bengaluru

Posted:3 months ago| Platform: Naukri logo

Apply

Skills Required

Wireless Computer science Crisis management Ccie Project management Hardware design Troubleshooting CCNA cisco Technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Analyze, configure, and fix SDWAN networks with mixed Routing Platforms and protocols. Effectively create and utilise lab setups to duplicate and solve problems, validate planned changes to software and hardware design. Provide remote troubleshooting support to resolve issues Follow-through on all Incident tickets assigned to you and their resolution Engage DE Developers, DT Dev-Test, Marketing and TAC for assistance on complex issues support Managing requirements and be the main point of contact for the customer. Provide written and verbal updates to wider Cisco Support team and customer as needed. Strictly adhere to processes related to tickets and update with relevant and correct notes. On Call Rotation Weekend Priority support for P1s and support shift if required. Work location Bangalore. Effectively work with multi-functional teams to resolve major customer issues. Collaboration with team members, continuously learning, and results orientated approach. Successful candidates will have solid technical skills and a data-driven approach to problem solving, coupled with good project management background to handle customer issues. Who You Are Master s degree in Computer Science, Computer/Software/Electrical Engineering, or a related major + 4 to 10 years related experience You have a willingness to learn Routing Technology based on Cisco: ASR1k, ISR4k, ENCS, CSR Cloud Services Router, CSP Cloud Services Platform, Viptela SDWAN Software Defined Networks , knowledge of (AWS/Azure), Scripting Knowledge of IP technologies Able to identify problems, acquire ownership and deliver solutions at a high level of customer satisfaction. Excellent written and verbal communication, interpersonal and presentation skills. Crisis management and leadership skills Proven planning, prioritization, and organization skill

More Jobs at Cisco

Customer Experience Apps and AI Product Manager

Bengaluru

3 - 7 yrs
|

INR 32 - 37 Lacs

Program Manager, Strategy & Planning

Bengaluru

8 - 10 yrs
|

INR 25 - 31 Lacs

Product Activation Specialist

Bengaluru

4 - 8 yrs
|

INR 15 - 16 Lacs

Support Operation Advisor/Engineer

Bengaluru

2 - 6 yrs
|

INR 12 - 17 Lacs

FPGA Engineer

Bengaluru

4 - 8 yrs
|

INR 40 - 47 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Wireless Interview Now

My Connections Cisco

Download Chrome Extension (See your connection in the Cisco )

chrome image
Download Now
Cisco
Cisco
www.cisco.com

Software Development

San Jose CA

10001 Employees

336 Jobs

    Key People

  • Chuck Robbins

    Chairman and CEO

  • Maria Martinez

    Executive Vice President and Chief Operating Officer

RecommendedJobs for You

Cisco logo

Software Engineer - SDWAN/Routing Escalations

Cisco

Bengaluru