Software Engineer - QA

Your role will involve investigating application issues within defined timelines, determining business impacts, and assigning relevant priority to defects raised by clients. You will advise users on appropriate actions or workarounds and escalate issues when necessary to ensure resolution within agreed Service Level Agreements. Working closely with 3rd Level Application Support Analysts, you will identify and document resolutions, track and monitor problems, and advise clients on delivery timelines for fixes. Coordinating system downtime with clients and infrastructure teams will be essential for applying software fixes. You will proactively review new functionality against client business requirements, monitor Production Jobs/Alerts, and conduct daily checks on key processes in Production environments. Ensuring cost-effective and suitable system solutions are delivered is crucial, along with adhering to departmental procedures and practices. Your proactive and visible role in delivering key business projects and departmental objectives will be expected. Additionally, you must be able to conduct manual testing tasks independently, identify bugs, write test cases, and prepare execution reports. Maintaining and adhering to established standards and procedures for test plans/cases, as well as ensuring compliance through coordination with IT business analysts, team members, and business owners is vital. Working in an agile rapid development environment, effective communication will be paramount. You will also be responsible for setting up and facilitating QA-related meetings, demos, and UAT sessions. Qualifications Required: - Candidate with 3+ years of experience in Manual and Automation testing.,