Software Engineer

Pay and Benefits:

• Competitive compensation

  , including base pay and annual incentives.

• Comprehensive health and life insurance

  and well-being benefits based on location.

• Pension/Retirement benefits

  .

• Paid Time Off (PTO)

  and Personal/Family Care, plus other leaves of absence to support physical, financial, and emotional well-being.

• Flexible/hybrid work model

  : 3 days onsite (Tuesdays, Wednesdays, and a third day unique to each team or employee), and 2 days remote.

Role Impact:

Associate ServiceNow Developer

Primary Responsibilities:

• Development & Implementation

  : Assist in the development and implementation of applications using ServiceNow platform capabilities.

• Integrations & Workflows

  : Develop integrations and workflows using ServiceNow Flow Designer, legacy Workflow, Integration HUB, and REST.

• Collaboration

  : Work closely with senior engineers, product managers, and Business System Analysts to understand detailed requirements and design, develop, test, automate, and deliver high-quality products.

• Code Development

  : Develop reusable code, review and improve test cases, and collaborate with internal teams to ensure test results meet expectations.

• Support Releases & Upgrades

  : Assist in the execution of releases, product upgrades, and modern technology deployments.

• ServiceNow Support

  : Provide 2nd level ServiceNow support, resolve incidents, manage processes, and coordinate projects.

• Peer Reviews

  : Conduct peer reviews on high-level designs, code, test plans, and results.

• Effective Communication

  : Ensure clear communication with both internal and external team members to describe technical solutions.

Qualifications:

Experience & Education:

• 5+ years of software development experience

  , with

  at least 3 years in ServiceNow

  development.

• Bachelor's or Master's degree

  in Computer Science or a related field.

• Strong working knowledge in IT Service Management (ITSM)

  and CMDB (Configuration Management Database).

Technical Skills:

• JavaScript, HTML, AngularJS

  , and

  REST APIs

  (minimum of 2 years experience).
• Familiarity with

  SDLC (Software Development Life Cycle)

  and

  Agile methodologies

  .
• Hands-on experience with

  ServiceNow platform, scripting, APIs, Service Portal, and applications

  .

Certifications:

• ServiceNow System Administrator (CSA)

  .

• ServiceNow Application Development (CAD)

  .

• ITIL Certification

  .

• ServiceNow Implementation Specialist (CIS)

  , ideally in

  ITSM, Discovery

  .

Talents Needed for Success:

• Honesty and Transparency

  : Foster a culture of open communication within the team.

• Continuous Learning

  : Stay current on changes in the specialist area and seek learning opportunities to stay up-to-date.

• Collaboration

  : Work well within and across teams, with an ability to resolve disagreements effectively.

• ServiceNow Expertise

  : Strong understanding of ServiceNow platform architecture, releases, and best practices.

• Technical Skills

  : Knowledge of ServiceNow

  Discovery

  ,

  Event Management (EM)

  ,

  ATFs

  ,

  IT Asset Management (ITAM)

  , and

  IT Operations Management (ITOM)

  .

• Unix/Linux and Shell Scripting

  : Familiarity with these technologies is a plus.

• Agile Methodologies

  : Practical experience with Agile methodologies/tools.

Additional Skills/Experience:

• Ability to translate business needs into technical solutions and ensure those solutions are robust, scalable, and deliverable within deadlines.
• Ability to work in an

  onshore/offshore team environment

  , communicating effectively with remote and local teams.