Software Engineer

Role Overview:

We are looking for a hands-on Software Engineer with deep experience in C++, .NET, and Compleat Ticketing Tool systems. This role involves end-to-end software coding, debugging, and optimization from requirement analysis to deployment. You will build reliable, high-performance software that enhances our ticketing and workflow solutions while maintaining clean, scalable, and well-documented code.

Key Responsibilities

• Design, code, test, and deploy software solutions using C++, C#, and .NET Core.
• Develop and maintain automation within the Compleat Ticketing Tool, improving ticket lifecycle management, workflow tracking, and incident resolution.
• Write clean, maintainable, and efficient code following modern coding standards and design principles (SOLID, DRY, OOP).
• Collaborate in the full software development lifecycle (SDLC) including requirements gathering, coding, testing, debugging, and deployment.
• Perform code reviews and enforce consistent coding practices across the development team.
• Debug and optimize legacy systems while implementing new modules and APIs.
• Integrate third-party libraries and services, ensuring stability and performance across applications.
• Create and maintain technical documentation, including design specs, API references, and coding guidelines.
• Develop effective and efficient automation to provide agents an end-to-end booking solution

Technical Skills

• Programming Languages: C++, C#, .NET Framework, .NET Core
• Ticketing Systems: Complete Ticketing Tool (or equivalent such as JIRA, ServiceNow, or Zendesk)
• Coding Practices: Clean Code, SOLID Principles, Test-Driven Development (TDD)
• Databases: SQL Server, MySQL, or PostgreSQL
• APIs: RESTful / SOAP API design and integration
• Operating Systems: Windows and Linux

Qualifications

• Bachelors or master’s degree in computer science, Software Engineering, or a related technical field.
• 3–5 years of professional experience in software coding and development using C++ and .NET.
• Proficient in writing high-quality, maintainable, and testable code.
• Strong understanding of OOP, design patterns, and software architecture.
• Experience working with Compleat Ticketing Tool or equivalent ticketing/workflow management platforms.
• Excellent debugging, analytical, and problem-solving abilities.
• Ability to collaborate effectively in a team-oriented, Agile environment.