Job DescriptionThis role is responsible for configuration and scripting on Concur Compleat and Amadeus Smart Flows. The candidate will use Concur Compleat and Amadeus Smart Flows to increase productivity related to the agent workflow process, end-to-end automation, client services, and operational quality assurance.This position reports to the Director of Automation.Job ResponsibilitiesReceive, review, and process service requests from various internal and external departments.Gather business requirements from all applicable key stakeholders related to the implementation or enhancement of any of our internal applications/systems/processes and translate them into a functional Statement of Work.Analyze new and existing programming requests and provide expert support.Write routines and business rules, test, debug, document, and deploy new and modified code to quality control applications.Participate in code reviews for adherence to standards and specifications.Monitor processes for expected performance and respond to errors and emergency problems.Assume on-call responsibilities as required.Proficient in project management across departments & systems, ensuring the timely delivery of requests and appropriate tracking of requirements as defined.Provide recommendations for optimization of existing automation features, operational processes, and capabilities where applicable to promote standardization and efficiency.Communicate regularly and effectively on the status of all current projects and manage stakeholders expectations appropriately.SkillsExpert knowledge of working and scripting on Concur Compleat and Amadeus Smart Flows.Good knowledge of Amadeus GDS.Basic working knowledge of online travel booking tools.Strong teamwork and interpersonal skillsExcellent verbal and communication skills. Must be able to work independently and complete the deliverables on time and with the highest level of qualityExperience and Education Requirements5+ years of experience.Graduate in any field, preferably computer science or engineering.