Job
Description
So, what s the role all about? The NICE CXone CCaaS Platform delivers essential services to all business applications. Its infrastructure processes billions of API requests daily, utilizing a combination of AWS-based serverless services and microservices. Internal users of the NICE CXone CCaaS solution depend on Platform services for authentication, ACD routing, tenant management, licensing, and more. Our team ensures compliance with OLA standards and maintains 99. 999% uptime to support the success of business applications. This is a great opportunity to be part of the Platform team that works on a wide range of tech stacks on a public cloud - AWS and working on next gen availability features. How will you make an impact? Coordinate with Architecture to understand and develop platform architecture Develop a RESTful API solution supporting both AWS. Work with CloudFormation templates / Terraform to extend and refine our infrastructure. Understand and define performance level needs for the platform. Define logs, alarms, troubleshoot them and fix issues in a defined release cadence. Integrating with multiple internal products to provide seamless CXone CCaaS offerings. Manage RBAC permissions and work with DevOps to maintain least privilege. Develop and refine Jenkins CI/CD pipelines to deploy code, run acceptance tests, and monitor environment health. Effectively collaborate with cross geo team and willing to stretch at times. Effectively collaborate with TS/TAM/NOC to address queries and concerns. Have you got what it takes? Bachelor s degree in Computer Science, or equivalent 2. 5+ year of experience in software development Experience with following software languages: Java, SpringBoot, Angular 18, NodeJS and above Full Stack developer Open to learn new tech stack as need be Hands on experience with AWS technologies Experience designing, developing, deploying and supporting RESTful APIs Experience troubleshooting multi-threaded applications, mining through logs to determine patterns to identify potential issues and fix them. Experience with developing services, clients and multi-threaded software. Experience developing with SQL Server or equivalent. Experience with/knowledge of agile development processes. Experience with DevOps tools and processes. Jenkins, Git, Docker Scripting: Unix, Shell, Groovy, Python Sonarqube Working knowledge of unit testing and test automation (mocha-chai, Cucumber, Playwright) Working knowledge of user stories and use cases Working knowledge of object-oriented software design and design patterns Comfortable working in a fast-paced environment You will have an advantage if you also have: Experience with telecommunications/telephony Experience with call centers Experience with Jira What s in it for you? Enjoy NICE-FLEX! Requisition ID : Reporting into: Tech Manager Role Type: Individual Contributor About NICE
