Job
Description
Deliver advanced level technical support to IBM customers globally. Troubleshoot, diagnose, and timely resolve complex product issues reported by customers. Conduct root cause analysis and implement long-term solution to address recurring technical issues. Collaborate cross-functionally with engineering, development, and support teams to resolve complex technical issues. Contribute to timely delivery of fix packs and interim fixes for critical issues, including customer reported security vulnerabilities. Mentor and provide in-depth training to Level 2 support engineers, fostering skill development and knowledge sharing. Create, review, and maintain comprehensive technical documentation, including troubleshooting guides and knowledge base articles. Required education Bachelor's Degree Required technical and professional expertise 4 to 7 years of hands-on experience in full stack development with a focus on Java-based applications and application Modernization Proven experience in L3 support role such as conducting root cause analysis, handling escalated client issues and participate in cross-team collaboration in resolving complex technical issues. Skills : Core Technologies: Java (with experience in Java 8 and migration to higher versions), JavaScript, ReactJS, JSP, Dojo, CSS, REST API, HTML Backend & Database: DB2, ObjectServer Scripting & Automation: Python, Shell Application Servers: WebSphere traditional, WebSphere Liberty. Cloud: Docker/Podman, Kubernetes/OpenShift, CI/CD pipelines and containerized environments Version Control & Defect tracking tools: Github, Jira Preferred technical and professional experience Experience in migrating applications from Java 8 to newer versions (e.g., Java 17). Experience in Netcool Operations Insights (NOI) suite, preferably in JazzSM/DASH. Proven experience in using build tools for application compilation, packaging, and deployment
