Software Developer II - ServiceNow

Job Description

The ServiceNow Developer is responsible for the design, development, and implementation of complex ServiceNow solutions. This includes working with business stakeholders to understand their needs and to develop solutions that meet those needs. The ServiceNow Developer will also be responsible for maintaining and enhancing existing ServiceNow applications, as well as troubleshooting and resolving any issues that arise.

Key Responsibilities

• Design, develop, and implement complex ServiceNow solutions.
• Work with business stakeholders to understand their needs and develop solutions that meet those needs.
• Maintain and enhance existing ServiceNow applications.
• Troubleshoot and resolve ServiceNow issues.
• Stay up-to-date on the latest ServiceNow features and functionality.
• Mentor and train junior ServiceNow developers.
• Contribute to the development and implementation of ServiceNow best practices.
• Working with a team of business analysts to identify and document business processes that can be automated using ServiceNow.
• Working with a team of IT Operations engineers to integrate ServiceNow with other IT systems, such as monitoring and ticketing systems.
• Working with a user experience mindset to develop and deploy solutions for customers.
• Participating in agile planning ceremonies to help define and prioritize ServiceNow work for the upcoming sprint.
• Developing and testing ServiceNow solutions in accordance with the Agile methodology.
• Deploying and supporting ServiceNow solutions in a production environment.
• Monitoring ServiceNow performance and troubleshooting any issues that arise.
• Sharing knowledge and best practices with other team members through code reviews, pair programming, and training sessions.
• Must be self-directed with proven ability to make mature decisions supported by thorough data and process analysis.
• Mentor and train junior ServiceNow developers.

Qualifications Experience

• Degree in Computer Science, Information Systems, related field, or equivalent work experience
• 3-5+ years of experience in ServiceNow development and implementation.
• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification is a plus
• Experience with some of the following ServiceNow modules:
  • IT Service Management (ITSM)
  • IT Operations Management (ITOM)
  • IT Asset Management (ITAM)
  • Service Portal

• Experience with ServiceNow Flow Designer and Service Catalog
• Experience with Agile development methodologies
• Excellent problem-solving and analytical skills
• Strong communication and teamwork skills
• Experience with ServiceNow integrations
• Experience with ServiceNow reporting and analytics
• Experience with ServiceNow scripting languages
• Experience with ServiceNow performance tuning and optimization
• Experience with ServiceNow security and compliance
• Experience with ServiceNow Workspace development a plus
• Experience delivering technology within a life science setting a plus