Social Media Manager

Whizz HR is on a look for an award winning brand

Responsibilities of a ORM Executive - Social Media

The job description for a reputation manager is likely to include:

Duties are as follows

The key responsibilities of a reputation manager include:

• Building, maintaining, and managing a positive online presence and reputation for an individual or organization
• Monitoring and analyzing online content relating to the individual or organization, including social media, search engines, blogs and communities, and consumer forums
• Facilitating strategies to maximize the impact of positive online content and minimize the impact of negative online content
• Investigating the situation and facts relating to criticisms or negative comments
• Commenting positively and responding to criticisms or negative content on social media and in online forums
• Managing the social media accounts of the individual or organization
• Managing and reviewing online content and taking action to limit inappropriate content
• Evaluating review and survey data for trends and anomalies
• Coordinating monthly reviews and performance reporting of online content
• Using offline and online techniques to promote positive or neutral comments
• Analyzing online statistics and overall trends and subsets by site, rating, and keyword to identify ongoing trends and potential mitigation solutions
• Preventing and repairing online reputation threats
• Understanding the level of an online reputation threat and managing online identities
• Planning, strategizing, and implementing responses to online reputation threats
• Enhancing and building a reputation by measuring the effectiveness of strategies
• Establishing policies and procedures, standards, and systems that avoid any negative impacts
• Creating and publishing social media and forum posts, blog content, and positive reviews
• Developing and scheduling positive content to build trust

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Warm regards,

Whizz HR