Social Media Executive

Social media executive

Responsibilities (Non-Exhaustive)

• Monitor and updated social media accounts, website, and marketplaces with latest

content.

• Creating the content calendar for the month.

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• Coming up with ideas & implementing online events & contests with influencers.
• Coordinating with in-house team (graphic designer, content etc.) to create a consistent

stream of new content for audience interaction while analyzing, managing, and

altering schedules where necessary to optimize engagement.

• Work closely with the marketing team to develop social media campaigns
• Generate, edit, publish and share engaging SEO ready blogs for the website.
• Solving customer queries and maintain good customer relations.
• Handling customer communication at various channels like calls, WhatsApp, Email,

Instagram, Facebook, etc.

• Create tickets where required for customer queries resolutions.
• Responding to negative customer comments online and managing reputation.

Qualifications

• Patient Listener, Excellent Communication skills -
• Must know fluent English (Oral and written) and Hindi,
• Good Typing Speed, Problem Solving, Greatly confident.
• University/College degree is an asset.
• Familiarity with Microsoft office and social media platforms.

Platforms (Non-Exhaustive)

• Own Website – Shopify Based
• Instagram
• Facebook
• Snapchat
• Linkedin
• Youtube
• Twitter

Experience

• Candidates from the E-commerce industry will be highly preferred
• Female candidates are preferred.
• In terms of years of experience, 1 to 3 years (Not a rigid criterion if the worth can be

proven with work).

Job Type: Full-time

Work Location: In person