SOC Manager

Role & responsibilities

• Excellent understanding of Security technologies like Anti-virus,EDR,WAF,SIEM,DLP, SOAR,ETP CSPM and Cloud native Security tools.
• Must possess good written and Oral Communications skills.
• Good Telephone and Email etiquette.
• Basic IT Knowledge
• , Interpersonal Skills
• Basic understanding of network monitoring concepts and management tools.
• Basic knowledge of the OSI model, switching and internet routing technologies (to junior network administrator level).
• Should have at least 9 years of Exp in IT security.
• Spearheaded Security Incident Management, responding promptly to security incidents, and conducting compliance reviews to mitigate risks
• Should possess working experience (i.e. technical hands-on experience) in cyber/IT Manager Role
• Preferably in BFSI/Insurance sector.
• Should possess good analytical and critical thinking skills in order to evaluate control adequacy and
• operating effectiveness
• Should possess a Bachelor degree related to Computer Engineering, Information Technology or

equivalent

• Should possess good communication skills (verbal and written) in English
• Must be able to work independently as well as in a team
• Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems and firewalls
• Good knowledge of Microsoft Office installation and troubleshooting in Networked environment
• Fair Knowledge of Windows Servers and Active Directory
• Work in rotating shifts in 24X7 and on Sundays & Public Holidays
• Ability to multi-task
• Knowledge on preferring OEM like IBM QRADAR, F5, Crowd strike, Trend Micro, Sentinel, and Tenable.

Preferred candidate profile

• Self-motivated achiever who gains satisfaction in providing excellent Customer Support
• Empathize with Customers and prioritize their needs
• Accept assignments with open cooperative, positive, team-oriented attitude
• Actively participate in Team meetings & provide suggestions for improvement
• Ability to research and analysis for any new issues and to provide solutions

• Proactively detect and respond to the cyber threats, implementing effective remediation controls to fortify the organization's security posture.
• Responsible for developing the strategic vision, objectives, and goals for the SOC. Align the SOC's activities with the organization's overall security strategy and ensure that the SOC's operations support the business's needs.
• Perform day-to-day technical support and fault management for all security products and services, monitoring alarms.
• Tune all security appliances for relevant alerting levels with proper configuration Management
• Update the existing SOPs or create new SOPs for new implementations.
• Responsibility to ensure availability of all Security device Configuration, Reconfiguration, enhancements, updates, upgrades, bug fixes, problem analysis, performance analysis and Migration of devices audits, users, profile management, root cause analysis.
• Responsible for problem/incident management, tracking of all issues, escalation and reporting
• Determine which alerts are relevant for immediate action, which are wait and watch and which are not relevant
• Ability to conduct deep packet inspection and articulate findings in order to fine-tune alerts
• Prepare event and incident documentation as needed
• Provide firstL3 level support by answering phone calls from Clients / Vendors / Employees
• Provide firstL3 level support by processing Web incidents raised by Client / Employees.
• Document all interactions in the form of Incident (Phone / Walk-in / Web)
• Responsible for problem/incident management, tracking of all issues, escalation and reporting
• Planning and managing the ITIL process and responsible for all aspects of ITIL practices
• Developing and implementing crisis communication plans