SME / SPE - CUSTOMER SUCESS ANALYST

Greetings!

Offers a professional work environment, outstanding challenges, industry competitive compensation, accelerated career growth and overseas opportunities.

Work Location: Hyderabad ( Applicants Must be flexible to WFO)

Process: Customer Success

Salary Max. CTC : 12 LPA + NSA (Expect 30% Hike on Current CTC)

Shift Timings: Flexible as Per Business Requires (Day / Night Shifts

Qualification : Any Graduate (Must have CMM / PC Certificates)

Eligibility :

*  SME Level : Min. 4yrs+ Experience in Customer Service (International Voice Process) - Max. CTC: 12 LPA

Nonvoice Process Eligibility:

We are obsessed with delivering an amazing customer experience. As a Customer Support Tier 1 Representative, you are the first line of defense to educate, solve the problems of and delight our customers. This position requires technical acumen, customer focus and a personable, professional and collaborative style to solve a range of issues from product troubleshooting to billing.

 Responsibilities

This position involves the following:

Provide exceptional support for our applications and associated services
Answer phone calls, chat and emails to troubleshoot issues customers face when using our products, including account access, setting up templates, sending documents, billing, etcMeet and exceed service level goalsUtilize support tools and resources necessary to get the job done, including e- mail, chat, telephone and SalesforceProactively identify improvements to the product, identify bugs and otherwise determine opportunities to enhance the customer experience.

 Preferred Qualifications

General understanding of internet technologies
Understanding of Windows XP and Apple OS 10 a plusExperience using Salesforce.com a plusDemonstrated customer service skills to be able to solve customer service issues both technical and account relatedSelf-motivated, highly collaborative, creative, goal-oriented and team-centricSuperior oral and written communication skillsAbility to maintain composure in critical situations and communicate clearly with both internal and external customersAttention to detail, excellent organizational skills, superior time management skillsAbility to work in a collegial fashion with peers in other organizational unitsAbility to work independently and problem solve in a rapidly changing and sometimes ambiguous environmentPrevious experience in a customer or technical support role a plusBachelors degree or higher in a relevant field preferred

Interview Process: 

* Virtual Interviews - Immediate Selection Process

* HR + Voice & Written Assessment + Ops Interview (2 Levels)

* Applicants Must have Laptop or Desktop to Attempt Assessment

More Information Contact:  7093982890 / 7396231804 / 9502221196 / 9182575391

****** Applicants can join immediately would be Preferable **********

Thanks & Regards,

Sana
Futurz Consultancy Services#305, Prime Plaza Complex, Above Malabar Jewellers,Himayath Nagar, Hyderabad - 500029