Futurz Consultancy Services Hiring For TOP MNC in HYDERABAD

Greetings! Offers a professional work environment, outstanding challenges, industry competitive compensation, accelerated career growth and overseas opportunities. Work Location: Hyderabad ( Applicants Must be flexible to WFO) Process: Customer Success Designation: SME / Sr. Analyst (SPE) Salary Max. CTC : 12 LPA + NSA (Expect 30% Hike on Current CTC) Shift Timings: Flexible as Per Business Requires (Day / Night Shifts Qualification : Any Graduate (Must have CMM / PC Certificates) Eligibility : * SPE Level : Min. 1yrs+ Experience in Customer Service (International Voice Process) - Max. CTC: 7 LPA * SME Level : Min. 4yrs+ Experience in Customer Service (International Voice Process) - Max. CTC: 12 LPA Nonvoice Process Eligibility: * SPE Level: Min. 1yrs+ Experience in Customer Service (International Chat Process) - Max. CTC: 5.5 LPA Job Description: We are obsessed with delivering an amazing customer experience. As a Customer Support Tier 1 Representative, you are the first line of defense to educate, solve the problems of and delight our customers. This position requires technical acumen, customer focus and a personable, professional and collaborative style to solve a range of issues from product troubleshooting to billing. Responsibilities This position involves the following: Provide exceptional support for our applications and associated services Answer phone calls, chat and emails to troubleshoot issues customers face when using our products, including account access, setting up templates, sending documents, billing, etc Meet and exceed service level goals Utilize support tools and resources necessary to get the job done, including e- mail, chat, telephone and Salesforce Proactively identify improvements to the product, identify bugs and otherwise determine opportunities to enhance the customer experience. Preferred Qualifications General understanding of internet technologies Understanding of Windows XP and Apple OS 10 a plus Experience using Salesforce.com a plus Demonstrated customer service skills to be able to solve customer service issues both technical and account related Self-motivated, highly collaborative, creative, goal-oriented and team-centric Superior oral and written communication skills Ability to maintain composure in critical situations and communicate clearly with both internal and external customers Attention to detail, excellent organizational skills, superior time management skills Ability to work in a collegial fashion with peers in other organizational units Ability to work independently and problem solve in a rapidly changing and sometimes ambiguous environment Previous experience in a customer or technical support role a plus Bachelors degree or higher in a relevant field preferred Interview Process: * Virtual Interviews - Immediate Selection Process * HR + Voice & Written Assessment + Ops Interview (2 Levels) * Applicants Must have Laptop or Desktop to Attempt Assessment More Information Contact: 7093982890 / 7396231804 / 9502221196 / 9182575391 ****** Applicants can join immediately would be Preferable ********** Thanks & Regards, Sana Futurz Consultancy Services #305, Prime Plaza Complex, Above Malabar Jewellers, Himayath Nagar, Hyderabad - 500029