Smartsheet Technical Support and Configuration Expert

Job Description

Smartsheet Technical Support and Configuration Expert Email Resumes to hr@ambitionintl.com Offshore: Remote / Hybrid ( Mysuru / Bengaluru / Chennai - Local Candidates only ) Tools: Smartsheet / Experience - At least 8 years Position Overview The Smartsheet Technical Support and Configuration Expert will be responsible for providing technical support and configuration expertise for the Smartsheet application, specifically supporting the diverse needs of our client. This individual will troubleshoot any bugs within the application, assist the team in developing new modules, and ensure seamless operations. This role requires commitment of 40 hours per week and the ability to collaborate comfortably with the Onsite client team across e-mail/teams and occasional virtual meetings. Key Responsibilities Technical Support: Provide timely and effective technical support to resolve Smartsheet-related issues and bugs experienced by users. Gain and maintain a thorough understanding of existing Smartsheet solutions and workflows to enhance consistency, support ongoing enhancements, and provide informed technical assistance to users. Configuration Expertise: Customize and configure Smartsheet modules to meet the specific needs of various teams within the company. Module Development: Collaborate with teams to design and develop new Smartsheet modules that enhance productivity and streamline processes. Continuous Improvement: Stay updated with the latest Smartsheet features and best practices to provide ongoing enhancements and improvements. Qualifications 8 plus years of proven experience in providing technical support and configuration for Smartsheet or similar applications. Familiarity with Smartsheet Control Center, Data Shuttle, Bridge and other Premium Apps. Ability to translate business requirements into scalable Smartsheet architectures. Strong problem-solving skills and the ability to troubleshoot complex technical issues. Communication and interpersonal skills to work with team Experience in developing new modules and customizing applications to meet organizational needs. Smartsheet Certifications in Core Product, System Administrator, and Control Center Lead preferred Work Environment This position requires a full-time commitment of 40 hours per week with a minimum of a few hours available for meetings with team in US Onsite (CST time zone). Flexible working hours before or after the key times may be required to accommodate collaboration with teams. The Smartsheet Technical Support and Configuration Expert will work closely with various departments within the company to ensure the effective use and continuous improvement of the Smartsheet application.