Smartsheet Technical Support and Configuration Expert Email Resumes to hr@ambitionintl.com Offshore: Remote / Hybrid ( Mysuru / Bengaluru / Chennai - Local Candidates only ) Tools: Smartsheet / Experience - At least 8 years Position Overview The Smartsheet Technical Support and Configuration Expert will be responsible for providing technical support and configuration expertise for the Smartsheet application, specifically supporting the diverse needs of our client. This individual will troubleshoot any bugs within the application, assist the team in developing new modules, and ensure seamless operations. This role requires commitment of 40 hours per week and the ability to collaborate comfortably with the Onsite client team across e-mail/teams and occasional virtual meetings. Key Responsibilities Technical Support: Provide timely and effective technical support to resolve Smartsheet-related issues and bugs experienced by users. Gain and maintain a thorough understanding of existing Smartsheet solutions and workflows to enhance consistency, support ongoing enhancements, and provide informed technical assistance to users. Configuration Expertise: Customize and configure Smartsheet modules to meet the specific needs of various teams within the company. Module Development: Collaborate with teams to design and develop new Smartsheet modules that enhance productivity and streamline processes. Continuous Improvement: Stay updated with the latest Smartsheet features and best practices to provide ongoing enhancements and improvements. Qualifications 8 plus years of proven experience in providing technical support and configuration for Smartsheet or similar applications. Familiarity with Smartsheet Control Center, Data Shuttle, Bridge and other Premium Apps. Ability to translate business requirements into scalable Smartsheet architectures. Strong problem-solving skills and the ability to troubleshoot complex technical issues. Communication and interpersonal skills to work with team Experience in developing new modules and customizing applications to meet organizational needs. Smartsheet Certifications in Core Product, System Administrator, and Control Center Lead preferred Work Environment This position requires a full-time commitment of 40 hours per week with a minimum of a few hours available for meetings with team in US Onsite (CST time zone). Flexible working hours before or after the key times may be required to accommodate collaboration with teams. The Smartsheet Technical Support and Configuration Expert will work closely with various departments within the company to ensure the effective use and continuous improvement of the Smartsheet application.
Position Title: SAP APO Consultant (Business Systems) Client: USA manufacturing Client / REMOTE (3 PM – 11 PM IST) Email the resume to hr@ambitionintl.com ; jack.ami@ambitionintl.com / +91 63800-17913 PRIMARY RESPONSIBILITIES: Support: ( 40% of the time ) Expert in Expert in Demand and Supply Planning. With experience in Supply Network Planning and master and detailed scheduling. Responsible to research and resolve Demand and Supply Planning issues and request for multiple functional areas. Duties include: Respond to users and team member questions, analyze data, research and troubleshoot to resolve issues and identify root cause. Coordinate changes and approvals for globally shared master data with other markets. Troubleshoot CIF issues Demonstrate critical thinking abilities using troubleshooting skills including the ability to break down complex problems into manageable tasks. Provide a solution along with proper documentation to serve as a training tool for future issues. Guide users through the resolution of problems over phone, via e-mail and in person and recommend preventative actions Drive resolution and change through collaborations with various business areas, support teams and Information Technology teams. Lead meetings with business partners to drive results. Work critical incidents through resolution and provide timely updates to management and users. Provide 24/7 support on a scheduled rotational basis to ensure users have proper coverage for business critical issues. Ability to escalate appropriately Accountable for timely and clear communications to users and business stakeholders: Ensure known problems, solutions, application outages/changes and time based activities are communicated. Business Analysis: ( 35% of the time ) Lead business initiatives through in depth analysis, using problem-solving and critical thinking skills. Lead support of system issues and implementations performing gap analysis and user acceptance testing for cross-stream initiatives. Diagnose problems, pursue opportunities for system redesign and drive improvements. Identify and analyze user requirements, procedures, and problems to improve existing processes. Develop, share, and incorporate organizational best practices into business applications and processes. Serves as the subject matter expert on the assigned functions to ensure operational performance. Projects/Business Initiatives: ( 35% of the time ) Lead medium/large business initiatives while balancing existing workload. Work closely with the corporate planning and plant schedulers to identify and lead coordination DSP efforts across SAP APO and connected systems, including project scope definition, testing and validation across all functional streams. Use elements from the PM framework to initiate, plan, monitor, and control projects. Monitor and report on status and identify issues that inhibit project goals. Lead Critical Incident Resolution: : ( 5% of the time ) Lead critical issues 24x7 for all functional areas. Communicate awareness and updates with management through resolution. Assist team members and ensure the proper communications are going to the users. Escalate as needed. Attend technical and market calls and post mortem meetings. BASIC QUALIFICATIONS (Minimum): Education: Any bachelors degree from an accredited University preferred. Experience (Years/Type): 10+ years experience working with a CPG compamy in SAP as a Business Analyst or support role required. 5+ years' experience in leading medium sized projects/business initiatives using Project Management framework. Experince with supply network planning (SNP) or Production Planning/Detailed Scheduling (PP/DS) 3+ years of experience with back-end integration of DSP solutions with an ERP platform 3+ years of experience working with and having functional knowledge of SAP APO (Advanced Planning & Optimization) Demonstrated experience with OMP planning software is highly preferred Good comprehension of IT concepts including batch jobs, IDOCS, configurations, and tables. Intermediate knowledge of Microsoft Office products: including Outlook, Word, Excel, PowerPoint, Access, Power BI, and Teams is preferred. Skills: SAP APO or OMP Unison Staying relevant on digital trends within industry and above market trends. Excellent verbal and written communications with Senior Leaders. A proven ability to multi-task and meet end-user expectations. Strong analytical skills and logical thinking. Strong Demand and Supply Planning skills Ability to work well in a cross-cultural and virtual team environment. Strong presence under pressure. Strong relationship skills. Agile in change, self awareness, learning and continuous process improvement. Strong leadership skills. Strong initiative; takes on task or ability to support areas outside of immediate job responsibilities. Ability to have crucial conversations without damaging working relationships. Influencing and negotiating skills.