SmartComm Architect

Blitzenx

15 - 20 years

10 - 13 Lacs

hyderabad

Posted:2 days ago| Platform:

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Skills Required

continuous integration rest kubernetes messaging framework documentation batch processing integration framework ccm scalability docker data modeling failover devops xml kafka jenkins api aws ci cd pipeline soap devops tools communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Solution Architecture & Design

- Define enterprise-level
  SmartComm architecture
  , covering data flows, template libraries, content authoring, and orchestration layers.
- Architect modular, reusable CCM assets to support
  multi-channel delivery (Print, Email, SMS, Web, Mobile, APIs)
  .
- Establish secure and scalable
  integration architectures
  with policy admin, billing, CRM, and digital engagement platforms.
Implementation Leadership
- Lead hands-on design and development of
  SmartComm Document Templates, Data Models, and Communication Flows
  .
- Oversee configuration of
  Business Rules, Correspondence Logic, and Rendering Pipelines
  across large-scale deployments.
- Ensure all implementations adhere to
  performance, compliance, and security standards
  (including PII/PCI-sensitive data handling).
Integration & Performance
- Design robust
  REST/SOAP API integrations
  with enterprise systems, ensuring data integrity and transaction reliability.
- Optimize
  rendering engines
  for high-volume batch communications and on-demand correspondence.
- Define and enforce
  error handling, retry mechanisms, and logging standards
  for CCM solutions.
Governance & Best Practices
- Set up
  DevOps pipelines
  for CCM deployments (CI/CD, automated testing, version control, rollback).
- Establish governance frameworks for
  template versioning, approval workflows, and change management
  .
- Maintain architectural documentation and reusable accelerators for future implementations.
Leadership & Stakeholder Engagement
- Act as the
  primary technical authority
  for SmartComm implementations within enterprise programs.
- Partner with solution architects, data architects, and business stakeholders to align CCM strategy with enterprise objectives.
- Mentor and upskill developers, enforcing coding standards and architectural discipline across delivery teams.

Required Experience & Qualifications

15+ years in enterprise IT
, with
5+ years dedicated to CCM architecture and development
.
Proven
Technical Architect
with hands-on delivery experience in SmartComm (Smart Communications).
Strong expertise in
SmartComm modules
: Template Designer, Communication Builder, Data Modeler, Interactive Editor, Batch Processing.
Exposure to
other CCM tools
(OpenText Exstream, Quadient Inspire, EngageOne) and ability to architect migration/modernization strategies.
Strong foundation in
APIs, integration patterns, and messaging frameworks
(REST, SOAP, JSON, XML, JMS, Kafka).
Proficiency with
CI/CD pipelines, DevOps tools (Jenkins, Git, Azure DevOps, Docker/Kubernetes)
.
Familiarity with
cloud deployments
(AWS/Azure/GCP) and
containerized SmartComm implementations
.
Strong knowledge of
scalability, high-availability, failover, and load-balancing designs
for CCM platforms.
Excellent problem-solving, documentation, and stakeholder communication skills.

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