2.0 - 6.0 years

0 Lacs

haryana

On-site

You should have a strong understanding of client plan provisions, products, processing guidelines, and SLA metrics. You must be capable of manually performing Benefit processes and handling complex tasks/calculations that require in-depth plan knowledge, analysis, and interpretation. Your responsibilities will include researching complex Benefits issues, formulating resolutions/recommendations by analyzing fact patterns, and applying plan provisions and best practices. It is crucial to resolve tasks within specified due dates and ensure that the process is thoroughly documented. Additionally, you will be required to create adhoc reports as needed to support client service delivery functions. This is a Full-time position with Provident Fund benefits. The work schedule includes Evening and US shifts, and the work location is In-person. If you are interested in this opportunity, please reach out to the employer at +91 6388795583.,

Posted 3 days ago

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Project Lead -Customer Support Dover

8 - 10 years

1 - 1 Lacs

Bengaluru

Work from Office

Position: Project Lead -Customer Support Exp: 8-10 Years Roles & Responsibilities: Manage Customer Support Team to meet Quality and SLA metrics Consistently perform Case Reviews for process and performance adherence Perform Audits and arrive at RCA Prepare and share Daily, weekly and monthly reporting covering Quality, productivity and inflow metrics Be the point of contact for Customer Support Team, solve problems and manage escalations Manage Stakeholders in India and USA Must have skills: 8 to 10 years experience with a minimum of 5 years experience in handling a Customer Support team Hands-on experience in Incident management ITIL certificate preferred Strong Business acumen with proven experience in planning and execution Good written and Verbal communication skills Ability to review current process and make suggestions and implement improvements Exposure to tools like Excel, PPT

Posted 2 months ago

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