7 Sla Metrics Jobs

As a Project Management Office (PMO) Manager at ZS, you will play a crucial role in enabling the smooth delivery of client engagements. Your responsibilities will include managing the PMO team, coordinating team meetings, setting individual goals for team members, facilitating induction of new team members, and supporting administrative requirements for team events. You will be tasked with owning PMO processes and tools, ensuring the quality of deliverables, managing team member utilization, tracking project processes adherence, and overseeing program risk management. Additionally, you will maintain SOP documents repository, contribute to continuous improvement initiatives, manage onboarding/offboarding processes, and handle asset record-keeping. Collaboration with clients will be a key aspect of your role, involving setting up meetings and seminars, following up on PMO tools/processes issues, and working with the clients" PMO team on updating and sharing performance summaries. The ideal candidate for this position is a graduate with at least 3 years of experience in Project Management or a Post Graduate in MBA with relevant experience. You should be organized, self-motivated, possess good knowledge of Project Management processes and tools, and be proficient in MS Excel, PowerPoint, and Word. Strong communication skills, customer focus, interpersonal skills, and a proactive approach are essential qualities for this role. Prior experience in running a PMO for more than 50 people is preferred. ZS offers a comprehensive total rewards package, including health and well-being benefits, financial planning support, annual leave, personal growth opportunities, and professional development programs. Our flexible and connected work culture allows a combination of work from home and on-site presence at clients/ZS offices, fostering individual and global team member growth. Travel is a requirement for client-facing ZSers, with travel opportunities aimed at strengthening client relationships, gaining diverse experiences, and enhancing professional growth by working in different environments and cultures. ZS values diversity, inclusion, and belonging, and encourages individuals from various backgrounds to apply. The company is an equal opportunity employer committed to providing equal employment and advancement opportunities without discrimination. To apply for this role, candidates must possess or be able to obtain work authorization for their intended country of employment. An online application, along with a full set of transcripts, is required for consideration. Agency calls are not accepted. For more information, visit www.zs.com.,

Experience in running metrics with an understanding of SLAs. Ability to read, write, and interpret business and technical documents. Ability to multi-task and maintain deadlines. Flexible with working in different time zones. Experienced in working with teams from multiple time-zones, multi-national interaction. Experienced in trouble-shooting various operating systems. Able to support users via different communication methods (phone, email, instant messaging).

Experience in running metrics with an understanding of SLAs. Ability to read, write, and interpret business and technical documents. Ability to multi-task and maintain deadlines. Flexible with working in different time zones. Experienced in working with teams from multiple time-zones, multi-national interaction. Experienced in trouble-shooting various operating systems. Able to support users via different communication methods (phone, email, instant messaging).

Experience in running metrics with an understanding of SLAs. Ability to read, write, and interpret business and technical documents. Ability to multi-task and maintain deadlines. Flexible with working in different time zones. Experienced in working with teams from multiple time-zones, multi-national interaction. Experienced in trouble-shooting various operating systems. Able to support users via different communication methods (phone, email, instant messaging).

You have a strong understanding of client plan provisions, product processing guidelines, and SLA metrics. You are able to manually perform benefit processes and complex tasks/calculations that require plan knowledge, analysis, and interpretation. You conduct research on complex benefits issues and formulate resolutions/recommendations by analyzing fact patterns and applying plan provisions and best practices. Your ability to resolve tasks in accordance with due dates and ensure the process is well-documented is crucial. Additionally, you are capable of creating adhoc reports as required to support client service delivery functions. This is a full-time job that includes benefits such as Provident Fund. The work schedule includes evening shifts and US shifts. The work location is in person. If you are interested in this position, please contact the employer at +91 6388795583.,

You should have a strong understanding of client plan provisions, products, processing guidelines, and SLA metrics. You must be capable of manually performing Benefit processes and handling complex tasks/calculations that require in-depth plan knowledge, analysis, and interpretation. Your responsibilities will include researching complex Benefits issues, formulating resolutions/recommendations by analyzing fact patterns, and applying plan provisions and best practices. It is crucial to resolve tasks within specified due dates and ensure that the process is thoroughly documented. Additionally, you will be required to create adhoc reports as needed to support client service delivery functions. This is a Full-time position with Provident Fund benefits. The work schedule includes Evening and US shifts, and the work location is In-person. If you are interested in this opportunity, please reach out to the employer at +91 6388795583.,

Position: Project Lead -Customer Support Exp: 8-10 Years Roles & Responsibilities: Manage Customer Support Team to meet Quality and SLA metrics Consistently perform Case Reviews for process and performance adherence Perform Audits and arrive at RCA Prepare and share Daily, weekly and monthly reporting covering Quality, productivity and inflow metrics Be the point of contact for Customer Support Team, solve problems and manage escalations Manage Stakeholders in India and USA Must have skills: 8 to 10 years experience with a minimum of 5 years experience in handling a Customer Support team Hands-on experience in Incident management ITIL certificate preferred Strong Business acumen with proven experience in planning and execution Good written and Verbal communication skills Ability to review current process and make suggestions and implement improvements Exposure to tools like Excel, PPT