9 Sla Metrics Jobs

Role Overview: Join Amgen in their mission to serve patients living with serious illnesses. As a Manager Information Systems - FinOps Analyst, you will play a crucial role in providing data-driven cost control for Amgen's enterprise Veeva Vault estate. Your responsibilities will include license utilization analytics, cloud spending tracking, KPI preparation for vendor QBRs, and collaborating with Engagement Managers to optimize seat allocation and service credits. Your insights will help scale Veeva adoption while managing total cost of ownership and ensuring compliance with contractual terms. Key Responsibilities: - License & Utilization Analytics: Extract usage feeds from Vault Admin repor...

Location: Bangalore Must have skills:- HR operations exposure Minimum of a bachelors degree in accounting, Finance or Business Administration Strong focus on service and working in a service delivery environment. Strong influencing skills and teamwork skills Excellent verbal and written communication skills; delivers engaging, informative, well thought out presentations Analytical abilities, strong judgment and management skills, ability to work effectively with Business, HR and IT Leaders. Strong critical thinking skills Responsibility of / Expectations from the Role 1 Coaching Team members, conducting One on ones and Appraisals 2 Serves as the primary liaison between the teams and the vari...

As a Project Management Office (PMO) Manager at ZS, you will play a crucial role in enabling the smooth delivery of client engagements. Your responsibilities will include managing the PMO team, coordinating team meetings, setting individual goals for team members, facilitating induction of new team members, and supporting administrative requirements for team events. You will be tasked with owning PMO processes and tools, ensuring the quality of deliverables, managing team member utilization, tracking project processes adherence, and overseeing program risk management. Additionally, you will maintain SOP documents repository, contribute to continuous improvement initiatives, manage onboarding...

Experience in running metrics with an understanding of SLAs. Ability to read, write, and interpret business and technical documents. Ability to multi-task and maintain deadlines. Flexible with working in different time zones. Experienced in working with teams from multiple time-zones, multi-national interaction. Experienced in trouble-shooting various operating systems. Able to support users via different communication methods (phone, email, instant messaging).

Experience in running metrics with an understanding of SLAs. Ability to read, write, and interpret business and technical documents. Ability to multi-task and maintain deadlines. Flexible with working in different time zones. Experienced in working with teams from multiple time-zones, multi-national interaction. Experienced in trouble-shooting various operating systems. Able to support users via different communication methods (phone, email, instant messaging).

Experience in running metrics with an understanding of SLAs. Ability to read, write, and interpret business and technical documents. Ability to multi-task and maintain deadlines. Flexible with working in different time zones. Experienced in working with teams from multiple time-zones, multi-national interaction. Experienced in trouble-shooting various operating systems. Able to support users via different communication methods (phone, email, instant messaging).

You have a strong understanding of client plan provisions, product processing guidelines, and SLA metrics. You are able to manually perform benefit processes and complex tasks/calculations that require plan knowledge, analysis, and interpretation. You conduct research on complex benefits issues and formulate resolutions/recommendations by analyzing fact patterns and applying plan provisions and best practices. Your ability to resolve tasks in accordance with due dates and ensure the process is well-documented is crucial. Additionally, you are capable of creating adhoc reports as required to support client service delivery functions. This is a full-time job that includes benefits such as Prov...

You should have a strong understanding of client plan provisions, products, processing guidelines, and SLA metrics. You must be capable of manually performing Benefit processes and handling complex tasks/calculations that require in-depth plan knowledge, analysis, and interpretation. Your responsibilities will include researching complex Benefits issues, formulating resolutions/recommendations by analyzing fact patterns, and applying plan provisions and best practices. It is crucial to resolve tasks within specified due dates and ensure that the process is thoroughly documented. Additionally, you will be required to create adhoc reports as needed to support client service delivery functions....

Position: Project Lead -Customer Support Exp: 8-10 Years Roles & Responsibilities: Manage Customer Support Team to meet Quality and SLA metrics Consistently perform Case Reviews for process and performance adherence Perform Audits and arrive at RCA Prepare and share Daily, weekly and monthly reporting covering Quality, productivity and inflow metrics Be the point of contact for Customer Support Team, solve problems and manage escalations Manage Stakeholders in India and USA Must have skills: 8 to 10 years experience with a minimum of 5 years experience in handling a Customer Support team Hands-on experience in Incident management ITIL certificate preferred Strong Business acumen with proven ...