Skip Tracers/Collections

As a Collections Specialist, you will be responsible for assessing the financial situation of delinquent borrowers to determine the most effective collection approach. You will identify high-risk accounts and escalate them to the appropriate senior agents or legal teams. Your role will involve ensuring compliance with all relevant laws, regulations, and company policies related to collections, including the FDCPA and other applicable regulations. In addition, you will negotiate debt forgiveness or reductions within company guidelines and handle disputes that may arise between the company and borrowers. Monitoring and analyzing loan recovery rates, you will identify trends and areas for improvement in the collection process. Promoting financial literacy among borrowers and offering guidance on avoiding future delinquencies will be part of your responsibilities. Maintaining a high level of professionalism and courtesy at all times when interacting with borrowers, even in challenging situations, is crucial. This position is full-time and requires availability for night shifts. A Bachelor's degree is preferred, and at least 1 year of relevant work experience is desirable. The work location for this role is in person, and the benefits include Provident Fund. If you are looking to contribute to the efficient management of collections while assisting borrowers in managing their finances responsibly, this position offers an opportunity to make a positive impact.,