Job Summary: We are looking for a motivated and customer-focused Financial Service Representative (FSR) to join our growing team. In this role, you will assist clients with personal loan applications, assess their financial needs, and guide them through the lending process with transparency and care. As the first point of contact for many customers, your professionalism and attention to detail will be essential in delivering a positive and trustworthy experience. Key Responsibilities: Greet and assist clients in person, over the phone, and via email with professionalism and empathy. Assess client needs and explain available loan options based on eligibility, company policies, and risk assessment. Process loan applications accurately and efficiently, ensuring all required documentation is collected and verified. Conduct credit checks, analyze financial profiles, and provide pre-approvals or recommendations for next steps. Clearly explain terms and conditions, repayment schedules, and any applicable fees to clients. Maintain compliance with internal lending guidelines and regulatory standards. Follow up on leads, pending applications, and provide ongoing client support throughout the loan lifecycle. Maintain accurate records in CRM and loan management systems. Collaborate with internal departments (e.g., underwriting, collections, compliance) to resolve issues and deliver a seamless client experience. Meet or exceed performance targets related to sales, service quality, and loan processing timelines. Qualifications: Post-secondary education in finance, business, or a related field is preferred. 1–2 years of experience in financial services, lending, customer service, or retail banking. Strong understanding of personal loans, credit products, and financial documentation. Excellent communication, interpersonal, and problem-solving skills. Ability to handle sensitive financial information with discretion and professionalism. Comfortable working in a goal-driven and fast-paced environment. Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Schedule: Monday to Friday Night shift Weekend availability Supplemental Pay: Commission pay Work Location: In person

You will be a Financial Service Representative (FSR) responsible for assisting clients with personal loan applications, assessing their financial needs, and guiding them through the lending process with transparency and care. As the initial point of contact for many customers, your professionalism and attention to detail will be crucial in providing a positive and trustworthy experience. Your main responsibilities will include greeting and assisting clients both in person and remotely with professionalism and empathy, assessing client needs, explaining available loan options, processing loan applications accurately, conducting credit checks, analyzing financial profiles, maintaining compliance with internal lending guidelines and regulatory standards, following up on leads and pending applications, maintaining accurate records, collaborating with internal departments, and meeting or exceeding performance targets. To qualify for this role, a post-secondary education in finance, business, or a related field is preferred along with 1-2 years of experience in financial services, lending, customer service, or retail banking. You should possess a strong understanding of personal loans, credit products, and financial documentation, excellent communication, interpersonal, and problem-solving skills, the ability to handle sensitive financial information with discretion and professionalism, and be comfortable working in a goal-driven and fast-paced environment. This is a full-time job that requires you to work Monday to Friday on night shifts with weekend availability. The work location will be in person.,