Job Summary: We are looking for a motivated and customer-focused Financial Service Representative (FSR) to join our growing team. In this role, you will assist clients with personal loan applications, assess their financial needs, and guide them through the lending process with transparency and care. As the first point of contact for many customers, your professionalism and attention to detail will be essential in delivering a positive and trustworthy experience. Key Responsibilities: Greet and assist clients in person, over the phone, and via email with professionalism and empathy. Assess client needs and explain available loan options based on eligibility, company policies, and risk assessment. Process loan applications accurately and efficiently, ensuring all required documentation is collected and verified. Conduct credit checks, analyze financial profiles, and provide pre-approvals or recommendations for next steps. Clearly explain terms and conditions, repayment schedules, and any applicable fees to clients. Maintain compliance with internal lending guidelines and regulatory standards. Follow up on leads, pending applications, and provide ongoing client support throughout the loan lifecycle. Maintain accurate records in CRM and loan management systems. Collaborate with internal departments (e.g., underwriting, collections, compliance) to resolve issues and deliver a seamless client experience. Meet or exceed performance targets related to sales, service quality, and loan processing timelines. Qualifications: Post-secondary education in finance, business, or a related field is preferred. 1–2 years of experience in financial services, lending, customer service, or retail banking. Strong understanding of personal loans, credit products, and financial documentation. Excellent communication, interpersonal, and problem-solving skills. Ability to handle sensitive financial information with discretion and professionalism. Comfortable working in a goal-driven and fast-paced environment. Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Schedule: Monday to Friday Night shift Weekend availability Supplemental Pay: Commission pay Work Location: In person
You will be a Financial Service Representative (FSR) responsible for assisting clients with personal loan applications, assessing their financial needs, and guiding them through the lending process with transparency and care. As the initial point of contact for many customers, your professionalism and attention to detail will be crucial in providing a positive and trustworthy experience. Your main responsibilities will include greeting and assisting clients both in person and remotely with professionalism and empathy, assessing client needs, explaining available loan options, processing loan applications accurately, conducting credit checks, analyzing financial profiles, maintaining compliance with internal lending guidelines and regulatory standards, following up on leads and pending applications, maintaining accurate records, collaborating with internal departments, and meeting or exceeding performance targets. To qualify for this role, a post-secondary education in finance, business, or a related field is preferred along with 1-2 years of experience in financial services, lending, customer service, or retail banking. You should possess a strong understanding of personal loans, credit products, and financial documentation, excellent communication, interpersonal, and problem-solving skills, the ability to handle sensitive financial information with discretion and professionalism, and be comfortable working in a goal-driven and fast-paced environment. This is a full-time job that requires you to work Monday to Friday on night shifts with weekend availability. The work location will be in person.,
Contacting Delinquent Borrowers : Reach out to borrowers with overdue loans through phone calls, emails, or letters to remind them of their payment obligations. Negotiating Payment Arrangements : Work with borrowers to establish feasible payment plans or settlements that accommodate their financial situations. Assessing Borrower’s Financial Situation : Evaluate the financial status of delinquent borrowers to determine the best approach for collection efforts. Managing Collection Records : Maintain accurate records of all communication with borrowers, including payment arrangements, promises made, and any disputes or issues raised. Escalating Accounts : Identify high-risk or severely delinquent accounts and escalate them to senior agents, legal teams, or third-party collection agencies, as necessary. Ensuring Compliance : Adhere to all applicable laws, regulations, and company policies regarding collections, including FDCPA (Fair Debt Collection Practices Act) and other relevant local or international regulations. Negotiating Debt Forgiveness or Reductions : Where applicable, assist in negotiating reductions in outstanding balances or debt forgiveness based on company guidelines or settlement offers. Monitoring Payments : Track and monitor the borrower’s repayment progress to ensure that payments are made according to the agreed-upon schedule. Sending Payment Reminders : Regularly send reminders to borrowers to ensure they are aware of upcoming payments, overdue balances, or any special terms related to their loans. Dealing with Disputes : Handle any disputes or disagreements that arise between the company and the borrower, aiming for a resolution that is in the best interest of both parties. Preparing Reports : Generate regular reports on collections activity, outlining outstanding balances, payment status, and progress on accounts under review. Working with Internal Teams : Collaborate with customer service, legal, and finance teams to manage complex collections, investigate fraud or non-payment issues, and ensure proper documentation. Tracking Loan Recovery : Continuously track and analyze recovery rates, identifying trends or areas for improvement in the collection process. Promoting Financial Literacy : Provide borrowers with information or guidance on how to avoid future delinquencies and better manage their finances. Maintaining Professionalism : Always maintain a high level of professionalism and courtesy when dealing with borrowers, even in potentially difficult or contentious situations. Job Type: Full-time Pay: From ₹25,000.00 per month Benefits: Provident Fund Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Shift availability: Night Shift (Required) Work Location: In person
Contacting Delinquent Borrowers : Reach out to borrowers with overdue loans through phone calls, emails, or letters to remind them of their payment obligations. Negotiating Payment Arrangements : Work with borrowers to establish feasible payment plans or settlements that accommodate their financial situations. Assessing Borrower’s Financial Situation : Evaluate the financial status of delinquent borrowers to determine the best approach for collection efforts. Managing Collection Records : Maintain accurate records of all communication with borrowers, including payment arrangements, promises made, and any disputes or issues raised. Escalating Accounts : Identify high-risk or severely delinquent accounts and escalate them to senior agents, legal teams, or third-party collection agencies, as necessary. Ensuring Compliance : Adhere to all applicable laws, regulations, and company policies regarding collections, including FDCPA (Fair Debt Collection Practices Act) and other relevant local or international regulations. Negotiating Debt Forgiveness or Reductions : Where applicable, assist in negotiating reductions in outstanding balances or debt forgiveness based on company guidelines or settlement offers. Monitoring Payments : Track and monitor the borrower’s repayment progress to ensure that payments are made according to the agreed-upon schedule. Sending Payment Reminders : Regularly send reminders to borrowers to ensure they are aware of upcoming payments, overdue balances, or any special terms related to their loans. Dealing with Disputes : Handle any disputes or disagreements that arise between the company and the borrower, aiming for a resolution that is in the best interest of both parties. Preparing Reports : Generate regular reports on collections activity, outlining outstanding balances, payment status, and progress on accounts under review. Working with Internal Teams : Collaborate with customer service, legal, and finance teams to manage complex collections, investigate fraud or non-payment issues, and ensure proper documentation. Tracking Loan Recovery : Continuously track and analyze recovery rates, identifying trends or areas for improvement in the collection process. Promoting Financial Literacy : Provide borrowers with information or guidance on how to avoid future delinquencies and better manage their finances. Maintaining Professionalism : Always maintain a high level of professionalism and courtesy when dealing with borrowers, even in potentially difficult or contentious situations. Job Type: Full-time Pay: From ₹25,000.00 per month Benefits: Provident Fund Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Shift availability: Night Shift (Required) Work Location: In person
As a Collections Specialist, you will be responsible for assessing the financial situation of delinquent borrowers to determine the most effective collection approach. You will identify high-risk accounts and escalate them to the appropriate senior agents or legal teams. Your role will involve ensuring compliance with all relevant laws, regulations, and company policies related to collections, including the FDCPA and other applicable regulations. In addition, you will negotiate debt forgiveness or reductions within company guidelines and handle disputes that may arise between the company and borrowers. Monitoring and analyzing loan recovery rates, you will identify trends and areas for improvement in the collection process. Promoting financial literacy among borrowers and offering guidance on avoiding future delinquencies will be part of your responsibilities. Maintaining a high level of professionalism and courtesy at all times when interacting with borrowers, even in challenging situations, is crucial. This position is full-time and requires availability for night shifts. A Bachelor's degree is preferred, and at least 1 year of relevant work experience is desirable. The work location for this role is in person, and the benefits include Provident Fund. If you are looking to contribute to the efficient management of collections while assisting borrowers in managing their finances responsibly, this position offers an opportunity to make a positive impact.,