Site Support Manager/ Project Manager

We are looking for a highly experienced and proactive Site Support Manager to lead our on-site project activities and provide expert support to our clients in India. This role requires a strong understanding of industrial vibration analysis, combined with exposure to fibre optic sensing technologies. You will be instrumental in ensuring successful project execution, providing technical guidance, and fostering strong relationships with clients.

This is a field job.

Key Responsibilities:

• Project Coordination & Management: Coordinate and manage all on-site aspects of Distributed Acoustic Sensing (DAS) system installations, commissioning, and support, working closely with both client teams and internal engineering/project teams.
• Technical Support & Troubleshooting: Provide expert technical support to clients on the operation, maintenance, and troubleshooting of our fibre optic DAS systems.
• Vibration Analysis & Correlation: Apply a strong understanding of traditional vibration analysis principles to validate and correlate data from our DAS systems with real-world asset conditions.
• On-site Data Acquisition: Oversee and, when necessary, perform on-site data acquisition and preliminary analysis to diagnose discrepancies and ensure system performance.
• Fibre Optic System Exposure: Utilize existing knowledge or rapidly acquire expertise in fibre optic sensing principles as they relate to our DAS technology.
• Client Relationship Management: Build and maintain strong relationships with clients, acting as a primary point of contact for technical inquiries and on-site operational matters.
• Reporting & Documentation: Prepare clear, concise, and detailed technical reports on site activities, system performance, identified issues, and resolutions.
• Safety Compliance: Strictly comply with all site-specific HSE (Health, Safety & Environment) regulations and company safety protocols.
• Collaboration: Collaborate effectively with our global engineering team, software developers, and local project teams.

Required Qualifications & Experience:

• Bachelor's Degree (B.E./B.Tech) or Diploma in Mechanical Engineering, Physics, or a closely related technical discipline.
• Minimum of 10+ years of proven, significant hands-on field experience in industrial environments in India (e.g., Mining, Thermal Power Plants, Cement, Steel, Pipeline, etc.).
• Strong theoretical foundation and practical application knowledge of vibration analysis principles, including FFT interpretation, time waveform analysis, and diagnosing faults in rotating machinery and associated structures.
• Exposure to fibre optic sensing technologies or a strong aptitude to quickly learn and understand advanced sensing systems.
• Demonstrable experience in project coordination and managing on-site activities with clients and internal teams.
• Excellent analytical, logical reasoning, and problem-solving skills, with a methodical approach to troubleshooting.
• Proficiency in preparing detailed technical reports and effectively communicating complex findings.
• Excellent command of English (both written and verbal).
• Must be willing and physically able to travel extensively across India and work effectively in demanding industrial site conditions.

Desirable Qualifications:

• Certified Vibration Analyst (like ISO 18436-2 Category II or higher).
• Experience with Linux System.
• Exposure to C.
• Experience with reliability engineering practices or formal Root Cause Analysis (RCA) methodologies.