Job
Description
Job Profile/Position Overview The candidate will support the Siemens Xcelerator platform and will be responsible for identifying, managing, improving, and reporting on availability, resiliency, reliability, and stability efficiencies. This includes providing technical guidance and leadership to drive solutions, build & improve processes that deliver excellence. A positive relationship with the various product teams of the Xcelerator platform is vital to support core objectives. This roles success will be defined by product teams within DISW business units meeting their SLAs. Responsibilities/Tasks Provide & own the design, deployment, automation, and scripting solutions to drive new capabilities, visibility, and efficiency Collaborate with other technical platforms and partners to engineer automated and integrated solutions between tools, services, teams that increase availability, reliability, and performance. Own and ensure the internal and external SLAs meet and exceed expectations Be part of maintaining a 24x7, global, highly available SaaS environment Participate in an on-call rotation that supports our production infrastructure Troubleshoot production availability incidents that often span across multiple teams and services. Lead production incident post-mortems, and contribute to solutions to prevent problem recurrence; with the goal of automated response to all non-exceptional service conditions Communicate to business and technical partners on incidents as they occur when they impact system performance or availability at a critical level Required Education, and Experience Education: Bachelors Degree or equivalent experience with at least two years in IT. Experience: Automation and Scripting: Over 4 years of experience in automation, including scripting and API development. Cloud Software Development: At least 3 years of experience in software development in cloud environments. Observability Tools: A minimum of 2 years of experience with observability tools such as Datadog, CloudWatch, CloudTrail, Elastic Stack, Grafana, or similar tools. Over 2 years of experience with containerization, specifically Kubernetes 2+ years of expertise in Amazon Web Services (AWS) services 2+ years of expertise with tools such as Terraform, CloudFormation, Ansible, or similar. 2+ years proficiency with Python Preferred Knowledge/Skills **Siemens Teamcenter software** Desired certifications include: Datadog, Kubernetes, AWS or Azure certification More than 2 years of proficiency as a Site Reliability Engineer or equivalent role 2+ years experience with issue/incident tracking tool (ServiceNOW, ServiceDesk, Jira or equivalent tools) 2+ years with log management tools (ie ELK Stack) 2+ years experience Enterprise IT environment with distributed environments Networking concepts, including firewalls, VPN, routing, load balancers, security and DNS Senior level system administration experience, including troubleshooting, support, mentorship/training, and oversight Attachments
