Site Reliability Engineer

Job Description

Sr Site Reliability Engineer Role Overview: . Our team supports a range of critical functions, including: Resiliency and Reliability Initiatives : Partnering with teams on various improvement projects. Observability : Ensuring comprehensive visibility into our systems. Alert Analysis and Optimization : Refining alert mechanisms to minimize disruptions. Automation and Self-Healing : Implementing automated solutions to proactively address issues. Incident and Problem Management : Supporting priority incidents, assisting with restoration, root cause analysis, and preventative actions. Release Management : Streamlining the release process for seamless updates. Monitor Engineering : Support installation, configuration, and review of monitor instrumentation. Cloud Operations support : Supporting and augmenting activities handled by the OptumRx Public Cloud team. Responsibilities: Support priority incidents. Gather requirements for automation opportunities and instrumentation improvements. Recommend improvements and changes to monitoring configurations and service architecture design. Summarize and provide updates to key stakeholders. Assist with incident/problem root cause analysis (RCA) and identification of trends. Help teams define service level objectives and build views within monitoring tools. Conduct analysis on alerts and incident data and recommend changes and improvements. Drive improvements to monitoring and instrumentation for services. Assess and monitor overall application stability and performance, providing insights for potential improvements. Build automation and self-healing capabilities to improve efficiency, stability, and reliability of services. Participate in rotational on-call support. Technical Skills: Proficiency in monitoring and instrumentation tools. U nderstanding of application performance monitoring (APM) and log management tools, with a preference for Dynatrace and Splunk. Experience with automation and scripting languages (e.g., Python, Bash, PowerShell) with a preference for Python. Experience implementing comprehensive monitoring for services to detect anomalies and trigger timely alerts. Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud). Knowledge of incident management and root cause analysis (RCA) processes. Familiarity with service level objectives (SLOs) and service level agreements (SLAs). Analytical Skills: Ability to analyze alerts and incident data to identify trends and recommend improvements. Strong problem-solving skills and attention to detail. Communication Skills: Excellent verbal and written communication skills. Ability to summarize and present updates to key stakeholders effectively. Collaboration Skills: Experience working in cross-functional teams. Ability to collaborate with different teams to define service level objectives, gather requirements, discuss opportunities and recommend improvements. Experience working across geographies. Operational Skills: Ability to participate in rotational on-call support.