SIAM Consultant

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SIAM IT Service Manager

Required Technical Skill Set

Knowledge of implementing or working under the ITIL V3 framework as part of the Service Operation stage of the lifecycle

10-15 yrs in SIAM and SMO

Chennai/Pune

Desired Competencies

Must-Have

• Significant knowledge and skills in the following areas: ITIL-based service management Experience of working within and across ITIL v3 framework and service value chain, including but not limited to: - Incident Management (including Major Incident Management), Problem Management Knowledge Management, Service Request Management, Service Level Management Change Management Data, Asset & Configuration Management, Continual Service Improvement (CSI).

• Significant knowledge and skills in the following area: leading and managing staff to deliver organizational goals and objectives. Managing contracted suppliers against a KPI and service management/improvement framework. Managing Service Reviews and approval of supplier-delivered reports.

• Significant knowledge and skills in the following area: Delivery of internal Service Management Reports. Multi-tasking, working across multiple projects, analyzing opportunities, defining successful approaches, and proactively solving problems.

• Experience of ongoing continuous Professional Development. engaging and building relationships with a range of internal stakeholders and suppliers, working collaboratively to support the delivery of business outcomes.

Good-to-Have

• Knowledge and experience of Agile / Lean / Six Sigma methodologies and their application

• ITIL and Agile certified