674 Shrinkage Control Jobs - Page 17

Candidate should be currently working as a Team Leader on papers in an International Voice process. Work Location - Pune / Mumbai Shift - US Shifts Immediate Joiners OR Max 1 month notice period candidates can apply Excellent Communication Skills Rotational Shift 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Team Lead for the Order Management (O2C) domain 7 July Monday Face-to-Face Interview Only On-paper Team Lead (min. 2 yrs) with 10 -15 team size Shift: 9:30 PM-6:30 AM CTC: 6.5-10.5 LPA WFO: Bangalore Send your resume: Karishma.imaginators@gmail.com Required Candidate profile On-paper Team Lead- Min 2Yrs & 10-11 direct team Strong in: KPI, KRA, SLA management, escalation handling, and process improvement. Excellent verbal and written communication order management

Roles and Responsibilities Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Oversee AHT (Average Handle Time) management to achieve targets and improve productivity. Develop strategies to reduce shrinkage and attrition rates within the team. Provide coaching and guidance to team members to enhance their performance and adhere to SLA's. Ensure effective communication among team members, stakeholders, and clients. Desired Candidate Profile 1-4 years of experience in BPO/Call Centre environment with a focus on Team Leading or similar role. Strong understanding of Attrition, SHRINKAGE control, Team Coaching, Team Handling, Team Leadership skills required. Ability to manage multiple priorities simultaneously while maintaining high levels of accuracy and attention to detail.

Roles and Responsibilities Manage a team responsible for healthcare process operations, ensuring adherence to SLA and KPI targets. Oversee escalation management, attrition control, shrinkage reduction, and rostering processes. Develop and implement strategies to improve customer satisfaction (CSAT) scores through effective service level agreements (SLAs) and key performance indicators (KPIs). Collaborate with cross-functional teams to identify areas for improvement in BPO operations. neelam.shahu@teleperformance.com

Team Lead for the Order Management (O2C) domain Face-to-Face Interview Only On-paper Team Lead (min. 2 yrs) Shift: 9:30 PM-6:30 AM CTC: 6.5-10.5 LPA WFO: Bangalore Call: +91-9810996899 (Mon-Sat, 10 AM-6 PM) Send your resume: latika.chopra05@gmail.com Required Candidate profile Current on-paper Team Lead position - Min 2Yrs & 10-11 direct reportees Strong in: KPI, KRA, SLA management, escalation handling, and process improvement. Excellent verbal and written communication.

Responsibilities: Manage showroom operations from A-Z Ensure customer satisfaction through floor management Control shrinkage with strategies Lead retail team, supervise staff Extra incentive of 0.5% on sales

- Manage daily store operations & ensure efficiency & achieve sales targets -Manage & motivate store staff to provide excellent customer service -Maintain inventory, oversee stock management, & ensure proper merchandising -Reporting & data analysis Required Candidate profile -Female candidates with Experience in managing stores -Good communication & Team management skill -Customer-focused attitude and problem-solving abilities -Good knowledge on VM & Customer service

Role & responsibilities Employee Relations: Build and maintain strong relationships with employees and management. Address and resolve employee queries, concerns, and conflicts promptly. Conduct skip-level meetings, town halls, and other engagement initiatives to gauge employee sentiment. Performance Management: Lead the performance appraisal process, including setting objectives, monitoring progress, and evaluating outcomes. Implement performance improvement plans and assist managers in managing low performers. Guide employees and managers on career development and succession planning. Employee Engagement & Retention: Develop and implement employee engagement initiatives to foster a positive work culture. Monitor and address attrition by implementing retention strategies. Organize engagement activities, rewards, and recognition programs to enhance morale. Policy Development & Compliance: Develop, review, and update HR policies in line with legal requirements and organizational objectives. Ensure compliance with labor laws and BPO industry standards, maintaining a safe and inclusive work environment. Handle disciplinary actions and grievance management in compliance with HR policies. Training & Development: Identify training needs and work with the Learning and Development team to create relevant training programs. Support employee growth by facilitating learning opportunities and professional development. Payroll & Compensation Management: Ensure accurate payroll processing and adherence to statutory requirements. Conduct periodic salary benchmarking and assist in structuring compensation plans Preferred candidate profile Experience: Minimum of 5 years of HR experience, ideally in the BPO or ITES sector. Demonstrated expertise in handling HR generalist responsibilities, employee relations, and compliance. Education: Bachelors degree in Human Resources, Business Administration, or a related field. Masters degree in HR or an MBA is preferred. Skills: Strong knowledge of HR policies, practices, and legal regulations. Proficiency in MS Office and HR software. Excellent communication, interpersonal, and negotiation skills. Ability to handle sensitive issues with confidentiality and professionalism. Strong problem-solving skills and a proactive approach to HR challenges.

KEY RESPONSIBILITY Deep understanding of the category/trends Be the advocate for customer and able to understand customer requirement/issues and share it with respective HO departments for continuous improvement Drive Professional and End customer engagement & service for customers who walk-in to store Ability to negotiate & convince Professionals & End Customers and close sales Accountable for Category Sales, Margins Coordinate with Category Managers and Warehouse teams for timely stock availability Good analytical and logical skills to understand the margins and discount structure Go-to person to resolve Customer escalations with root cause and long-term fixes with stakeholders Execution of right Operational and Sales processes in the store Manage Shrink and Inventory as per budget Manage, engage, coach and mentor the team to drive desired results. Job Location: Guduvanchery / Madhavaram (Chennai) Position: Department Manager Experience Required: 6 to 12 years Industry Preference: Candidates from Tiles, Ceramics, Bath & Kitchen background, with strong experience in store operations and team handling. Budget: Up to 5.5 LPA (CTC) Regards Swati Suman 7677321404

Mega Job Opening for the Team Lead Customer Support (Voice Process) role in Lucknow. Job Title: Team Lead Customer Support (E-commerce Voice Process) Location: Lucknow Job Type: Full-Time | Work from Office Industry: BPO / E-commerce Voice Support About the Company: We are a top BPO service provider working with leading e-commerce brands across India. Focused on quality support and customer satisfaction, we are expanding our operations in Lucknow and hiring experienced team leaders to manage high-performing support teams. Roles and Responsibilities: Lead a team of customer service executives for a domestic voice process. Drive team performance by monitoring KPIs such as AHT, CSAT, SLA, etc. Conduct daily huddles, feedback sessions, and performance coaching. Handle escalations and ensure prompt resolutions. Coordinate with internal teams for smooth process delivery. Maintain and share daily/weekly reports with the operations manager. Eligibility Criteria: Minimum 3 years of total BPO experience. At least 1 year of experience as a Team Lead in a voice process (on paper). Graduate in any discipline (mandatory). Strong communication and people management skills. Prior experience in handling e-commerce or customer service voice processes is preferred. Immediate joiners will be prioritized. Salary and Work Details: Package: Up to 4.2 LPA Work Days: 6 days working with 1 rotational off How to Apply: Send your updated CV via WhatsApp to Homa at 9696714723 . If the call is not answered, kindly drop a message mentioning the role. Stay Updated: Join our WhatsApp hiring channel for real-time job alerts: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0 #TeamLeadJobs #LucknowHiring #VoiceProcess #CustomerSupport #BPOJobs #TeamHandling #OperationsLead #ApplyNow #HiringNow #ShiningStarsRecruitment #WalkInInterview #JobAlert #LeadershipRoles

Experience: 1015+ years in HR, with strong exposure to BPO industry Job Summary: We are seeking a dynamic and experienced HR Business Partner (Sr. Manager / Director level) to lead the people strategy for our fast-paced BPO operations. The ideal candidate will serve as a strategic advisor to business leaders, aligning HR practices with organizational goals to drive performance, engagement, and growth. This role demands a strong understanding of BPO dynamics, including large-scale workforce management, high-volume recruitment, compliance, and employee relations. Key Responsibilities: Act as a strategic HR partner to business leaders, providing data-driven insights and solutions to enhance organizational effectiveness. Collaborate with leadership to support business strategy through workforce planning, organizational design, and talent management. Lead HR operations across multiple sites/functions, ensuring smooth delivery of HR services including onboarding, engagement, retention, and exit processes. Manage end-to-end employee lifecycle processes for large-scale BPO workforce. Build and execute employee engagement strategies to reduce attrition and improve morale. Drive performance management processes, leadership development initiatives, and succession planning. Ensure compliance with local labor laws, internal policies, and regulatory guidelines. Partner with Talent Acquisition and L&D teams to ensure hiring quality, training effectiveness, and skill development. Serve as a point of contact for grievance handling, conflict resolution, and disciplinary actions. Use HR analytics and dashboards to monitor workforce trends and make strategic recommendations. Key Skills & Competencies: Strong HR business partnering experience in the BPO or ITES sector (must-have) Excellent understanding of BPO operations, high-volume hiring, and labor law compliance Ability to influence and build relationships at all levels of the organization Strong leadership, communication, and interpersonal skills Analytical mindset with a problem-solving approach Experience working in a matrix or global environment is preferred Proficiency in HRIS tools and reporting systems Qualifications: MBA/PGDM in HR or equivalent qualification from a reputed institute 1015+ years of progressive HR experience, with at least 3–5 years in a Senior HRBP role in the BPO industry Preferred Attributes: Experience managing HRBP teams or leading HR for a large business unit Exposure to digital transformation or HR automation projects Ability to handle scale and complexity across locations or shifts Males Only Overlapping Shifts

Job title: Department Manager Experience: 6-10 yrs Location: Ahmadabad, Gujarat Age-32 years(Max) Industry: Hospitality / QSR/ Manufacturing/ Cinema Role & responsibilities Timely opening of Store and adherence to all the processes at store opening Optimum utilisation of manpower & Team Development Customer Satisfaction/ Service, Avoid stock outs, loss of sale Loss Prevention, Customer Satisfaction & Service Pilferage Control Asset Maintenance, customer convenience & service Team Building, Employee Engagement Space Management, Maintain the hygiene, customer service Safety of staff, Customers and assets, avoid loss of sale Smooth Stores operation Statutory Compliance Interested candidates can share there updated resume on: Mail: hrd.roahmedabad2@dmartindia.com

Role & responsibilities Oversee daily store operations to ensure smooth functioning Achieve sales targets and KPIs as set by management Lead, motivate, and manage store staff, including scheduling and performance evaluations Ensure high levels of customer satisfaction through excellent service Maintain visual merchandising and store presentation standards as per brand guidelines Manage inventory, stock replenishment, and shrinkage control Handle customer complaints and resolve issues promptly Ensure adherence to company policies, procedures, and standards Coordinate with the head office for marketing campaigns, promotions, and reporting Train new staff and conduct regular team development sessions

Company profile : Our client is a multinational footwear, apparel and fashion accessories manufacturer and retailer of Moravian origin, headquartered in Lausanne, Switzerland. The corporation is one of the world's leading shoemakers by volume with 150 million pairs of shoes sold annually. Position : Store Manager Location : Pan India - Branches across all these areas Qualification : 10th + 12th + Graduation (No backlogs) Age : 37 Max Exp : 1+ Exp as a Department manager / Store Manager / Restaurant manager / Assistant restaurant manager Interview mode : 1st round VC Interview 2nd round VC interview Store Manager responsibilities include: Developing store strategies to raise customers pool, expand store traffic and optimize profitability Meeting sales goals by training, motivating, mentoring and providing feedback to store staff Ensuring high levels of customers satisfaction through excellent service Complete store administration and ensure compliance with policies and procedures Maintain outstanding store condition and visual merchandising standards Report on buying trends, customer needs, profits etc Propose innovative ideas to increase market share Conduct personnel performance appraisals to assess training needs and build career paths Deal with all issues that arise from staff or customers (complaints, grievances etc) Be a shining example of well behaviour and high performance Additional store manager duties as needed

Store Manager Experience: 4 - 8 yrs Industry : Premium and Luxury segments Role & responsibilities: Ensures Achieving of Store Targets on a regular basis Completes store operational requirements by scheduling and assigning employees; following up on work results. Maintains store staff by recruiting, selecting, orienting, and training employees. Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. Ensures availability of merchandise and services by approving contracts; maintaining inventories. Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios. Protects employees and customers by providing a safe and clean store environment. Maintains the stability and reputation of the store by complying with legal requirements. Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records. Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Contributes to team effort by accomplishing related results as needed. Key Skills: Manage the store and staff, Training the staff, Inventory Management, closing the store etc Working days: 6 Shifts: 9 hours per day Locations: Bangalore / Hyderabad

IMMEDIATE JOINING Main Tasks/duties and responsibilities Responsibility to staff and direct the team : Assist with the responsibility for the customer services development, performance and Maintenance within the organisation Meet your targets and those of the team as a whole Efficient running of the team Contribute to training and development of the team Achieve maximum profitability and growth in accordance with organisation plans

1- Store Sales Operations 2- Profitability Management 3- Store Handling, Store Management 4- People Management, Inventory Management, Shrinkage Control, VM, 5- Marketing - BTL activities 6- Strong in Analytics', Business Knowledge Required Candidate profile Only from Large format fashion Retail. Good in Communication & Presentable Must be Graduate Willing to relocate Anywhere in J&K Perks and benefits Fooding+ Canteen Facilities

Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short and long term planning, expense control, sales and service. Guarantee consistently high standards of customer experience within the Store in accordance with PUMAs Brand Values and service standards. Responsible for recruitment, training, development and succession of high performing, results driven Associates and Management. Hold each member of the store team accountable to meeting / exceeding company expectations through weekly productivity conversations, daily coaching in the moment, performance recognition, and performance action notices as necessary. Spends 85% of their working time on the sales floor engaging with consumers, selling, and coaching employees. Accountable for payroll control and selling driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers. Analyze customer profiles, buying trends, and competitive information to impact and drive business. Directly responsible for execution and processing of both incoming and outgoing merchandise. Directly responsible for Loss Prevention and Operational compliance within store. Communicate, manage and execute all Marketing driven initiatives and events within budget and according to all Policies & Procedures. Develop and maintain strong communication with local PR and marketing. Participate in new store openings and/or store closings; travel may be required. Attend Store Manager Meetings as well as all offsite training and position related meetings as required by Area/District Manager; travel may be required. Interested candidate, please share your resume at hakeem.farwa@puma.com.

Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short and long term planning, expense control, sales and service. Guarantee consistently high standards of customer experience within the Store in accordance with PUMAs Brand Values and service standards. Responsible for recruitment, training, development and succession of high performing, results driven Associates and Management. Hold each member of the store team accountable to meeting / exceeding company expectations through weekly productivity conversations, daily coaching in the moment, performance recognition, and performance action notices as necessary. Spends 85% of their working time on the sales floor engaging with consumers, selling, and coaching employees. Accountable for payroll control and selling driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers. Analyze customer profiles, buying trends, and competitive information to impact and drive business. Directly responsible for execution and processing of both incoming and outgoing merchandise. Directly responsible for Loss Prevention and Operational compliance within store. Communicate, manage and execute all Marketing driven initiatives and events within budget and according to all Policies & Procedures. Develop and maintain strong communication with local PR and marketing. Participate in new store openings and/or store closings; travel may be required. Attend Store Manager Meetings as well as all offsite training and position related meetings as required by Area/District Manager; travel may be required. Interested candidate, please share your resume at hakeem.farwa@puma.com

Role & responsibilities:- Conduct Periodical audit and take corrective actions for deviation as per company guidelines for internal controls. Ensure compliance of Standard Operating Process by the store finance team. Inventory controlling in terms of review of shrinkage Prepare and review the MIS for stores and ensure completeness of the same. Accounting & Reconciliation of revenue, cost, receivables & payables. Do trouble shooting for store finance related customer issues. Physical verification of Fixed assets. Compliance of Indirect taxes. Liasioning with the bankers and finance company and various authorities and consultants to resolve any store related issues. Scheduling and training of store finance team Compilation of various reports required by SO from time to time

Role & responsibilities:- Conduct Periodical audit and take corrective actions for deviation as per company guidelines for internal controls. Ensure compliance of Standard Operating Process by the store finance team. Inventory controlling in terms of review of shrinkage Prepare and review the MIS for stores and ensure completeness of the same. Accounting & Reconciliation of revenue, cost, receivables & payables. Do trouble shooting for store finance related customer issues. Physical verification of Fixed assets. Compliance of Indirect taxes. Liasioning with the bankers and finance company and various authorities and consultants to resolve any store related issues. Scheduling and training of store finance team Compilation of various reports required by SO from time to time

Role & responsibilities:- Conduct Periodical audit and take corrective actions for deviation as per company guidelines for internal controls. Ensure compliance of Standard Operating Process by the store finance team. Inventory controlling in terms of review of shrinkage Prepare and review the MIS for stores and ensure completeness of the same. Accounting & Reconciliation of revenue, cost, receivables & payables. Do trouble shooting for store finance related customer issues. Physical verification of Fixed assets. Compliance of Indirect taxes. Liasioning with the bankers and finance company and various authorities and consultants to resolve any store related issues. Scheduling and training of store finance team Compilation of various reports required by SO from time to time

Role & responsibilities:- Conduct Periodical audit and take corrective actions for deviation as per company guidelines for internal controls. Ensure compliance of Standard Operating Process by the store finance team. Inventory controlling in terms of review of shrinkage Prepare and review the MIS for stores and ensure completeness of the same. Accounting & Reconciliation of revenue, cost, receivables & payables. Do trouble shooting for store finance related customer issues. Physical verification of Fixed assets. Compliance of Indirect taxes. Liasioning with the bankers and finance company and various authorities and consultants to resolve any store related issues. Scheduling and training of store finance team Compilation of various reports required by SO from time to time

Role & responsibilities:- Conduct Periodical audit and take corrective actions for deviation as per company guidelines for internal controls. Ensure compliance of Standard Operating Process by the store finance team. Inventory controlling in terms of review of shrinkage Prepare and review the MIS for stores and ensure completeness of the same. Accounting & Reconciliation of revenue, cost, receivables & payables. Do trouble shooting for store finance related customer issues. Physical verification of Fixed assets. Compliance of Indirect taxes. Liasioning with the bankers and finance company and various authorities and consultants to resolve any store related issues. Scheduling and training of store finance team Compilation of various reports required by SO from time to time

Role & responsibilities:- Conduct Periodical audit and take corrective actions for deviation as per company guidelines for internal controls. Ensure compliance of Standard Operating Process by the store finance team. Inventory controlling in terms of review of shrinkage Prepare and review the MIS for stores and ensure completeness of the same. Accounting & Reconciliation of revenue, cost, receivables & payables. Do trouble shooting for store finance related customer issues. Physical verification of Fixed assets. Compliance of Indirect taxes. Liasioning with the bankers and finance company and various authorities and consultants to resolve any store related issues. Scheduling and training of store finance team Compilation of various reports required by SO from time to time