674 Shrinkage Control Jobs - Page 16

Manage daily store operations, ensuring efficient use of resources and optimal customer satisfaction. Oversee sales floor management, including visual merchandising, inventory control, and stock replenishment. Develop and implement strategies to drive sales growth, improve profitability, and enhance customer loyalty. Lead a team of retail staff members, providing guidance on product knowledge, sales techniques, and customer service standards. Ensure compliance with company policies, procedures, and regulatory requirements.

Job description Should have minimum 4+ years of experience in BPO. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. For Team Lead- Inbound experience is mandatory Interested candidates can reach out to Pavithras19@hexaware.com / 9626261016

Roles and Responsibilities Conduct stock audits, product audits, inventory audits, warehouse audits, store audits, retail audits to ensure accuracy and compliance with company standards. Identify areas of improvement in shrinkage control, retail store operations, FMCG operations, and inventory management. Provide regular reports on audit findings and recommendations to stakeholders. Collaborate with cross-functional teams to resolve discrepancies and improve overall performance. Desired Candidate Profile 3-8 years of experience in FMCG industry with expertise in auditing (stock audit, product audit). Strong understanding of inventory management principles and practices. Proficiency in advanced excel skills for data analysis.

Work from Office upto 8 LPA International Voice Process Min 2-3 year of team handling on paper exp required in BPO Rotational Shift 5 Days working Graduate Mandatory Immediate Joiners Mohali Interested candidates contact on 6280939007 HR khushi Required Candidate profile Should be aware about Shrinkage, Attrition , KPI & KRA's Flexible for 24X7 Shifts Good Customer Handling Skills Min 2-3 year of team handling on paper experience required in BPO

Roles and Responsibilities Manage retail store operations, including inventory management, stock audit, vendor handling, shrinkage control, and visual merchandising. Ensure compliance with commercial standards and maintain high levels of customer satisfaction. Oversee stock inventory and implement strategies to minimize losses through effective stocking and restocking processes. Conduct regular stock audits to identify areas for improvement and optimize inventory levels accordingly. Collaborate with cross-functional teams to drive business growth and achieve sales targets.

Job Purpose Manages the Store P&L and driving sales through efficient store operations, customer service delivery, motivation and retention of store personnel and adherence to company norms. Education Qualifications Graduation/ Post Graduation Key Responsibilities Set store sales plans and quotas aligned with business objectives. Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy. Implement production, productivity, quality, and customer service standards. Recommend product lines and ensure appropriate merchandise mix. Drive sales, margin, shrink control, inventory management and cost optimization. Manage commercials and statutory compliance. Manage performance and foster teamwork among store staff. Identify and develop talent for critical positions. Address customer feedback to improve service and processes. Stay updated on competition and manage customer escalations. Drive local events and promotions as per marketing calendar. Promote a "Customer Obsessed Culture" to prioritize customer centricity. Key Performance Indicators Business Management: Gross Margin, SOH Segment & Brand mix Discount Management Brand share Finance - Paper/card VM Implementation. Achieve Nos- TGT Vs Ach, RCP, Attachment, EOL. Customer Experience - VOC - Participation, score, SQA, complaints, Loyalty cards. People Management. Business Acumen - profitability, Competition. Jio Business - Activations, Recharges, CAF Rejections Job Requirements 1. Functional Competencies Operational Effectiveness Finance Management Analysis and Problem Solving Results Orientation 2. Behavioural Competencies Self-Development Emotional Intelligence Customer Service Orientation People Management Communication Teamwork and Collaboration

About the role The Operations Team Leader - Bilingual is responsible for directing, monitoring, and developing the team of Operations CSRs under his/her charge, providing the necessary tools for your team to perform its tasks in order to ensure ongoing compliance metrics assigned to the account. Required Profile: Must be on Team Leader role for more than 2 years with International BPO Open to work in rotational shifts and week offs Customer Support experience preferable Knowledge of NPS desired English Proficiency - B2 or above Responsibilities: Monitoring a Real time queues KPI management Coaching, mentoring and upskilling the team members Ensure healthy Service Levels; Continuous monitoring and evaluation of the performance of the assigned team; Constantly monitoring the metrics/deliverables assigned to the team; Monitoring the quality standards required by the account using motivational techniques to stimulate the team; Implementation of governance mechanisms via quartile management and performance management. Taking Supervisory calls if needed The scope of support is voice and non voice both. Skills: Strong leadership skills Develop team's talent Teamwork oriented High sense of urgency Excellent social skills Stakeholder Management Able to deliver results working under pressure Strong Multitasking skills Knowledge: Advanced Excel/Google sheets - Desired Functions: SUMIF Joint, average, Count, conditioning formulas (IF, AND, OR) Preparation and presentation of advanced graphics PivotTables Search the data value by: VLOOKUP. Advanced Filters Oral and written comprehension Basic Knowledge of Operational Procedures Customer Service - Advanced Quality Processes - Advanced Motivation Theory - Advanced Studies & Experience: Graduate in any field Regards Trapti Singh 9911397154

Goal: To assist store manager in delivering 100% guest satisfaction along with building sales and optimizing profit. Job Description: Retail Operation Assist the store manager in running smooth operations within the defined policies and guidelines of the company, ensuring 100% customer satisfaction at all times. Interact with every single customer, understand their requirement, and recommend the best possible product by showcasing salesmanship. Gather customer feedback and inform to the relevant authorities to improve customer service. Reporting and fixing all the maintenance issues that impact the customer experience. Assist the store manager with the timely submission of all reports. Accountable for Inventory handling and minimizing the stock variance. Maintaining the cleanliness, uniform, and hygiene standards in the outlet to the best of the industry standard. Meeting the targets as set by the company by adhering to the company's rules and regulations. Maintain security controls- cash, keys, alarms, and stock. Adhering to the visual merchandising protocols set by the company Team Management Ensure that the staff is fully updated and trained on product knowledge, Schemes and customer service expectations. Supervise all activities of staff to make sure the business is performing well in all areas including sales, service, security, presentation, merchandising, stock control, effective employee turnover. Creating growth path for deserving, identified and eligible employees. Other Benefits Performance Based Incentives

Job Title: Loss Analyst (Junior) Department: Loss Prevention / Supply Chain Reporting To: Loss & Shrinkage Lead Location: Kochi Role Overview: We are seeking a highly analytical and detail-oriented Loss Analyst to support our loss prevention and supply chain operations. The candidate will be responsible for preparing daily performance reports, conducting in-depth data analysis, following up on key metrics with on-ground teams, and supporting review meetings with stakeholders and leadership. The role demands strong communication, stakeholder management skills, and an understanding of last-mile delivery processes. Key Responsibilities: Prepare, maintain, and circulate daily loss and shrinkage reports with actionable insights. Coordinate with ground operations teams to track, follow up, and ensure accountability on key metrics. Support review discussions with HI and TLs by providing performance data, flags, and follow-up points. Create and present decks for leadership reviews, highlighting trends, risks, and mitigation plans. Perform root cause analysis on loss incidents and recommend preventive measures. Use data visualization tools such as Looker Studio, Excel Dashboards, etc., for impactful reporting. Collaborate with multiple cross-functional teams including operations, finance, and audit. Maintain a centralized tracker and ensure timely closure of loss-related action items. Assist in supply chain audits and compliance-related tasks as needed. Required Skills & Qualifications: Graduate/Postgraduate in Supply Chain, Data Analytics, Business Administration, or a related field. Minimum 1-2years of relevant experience in supply chain, last-mile operations, or data analytics roles. Strong proficiency in MS Excel, Google Sheets, and data visualization tools like Looker Studio, Power BI etc. Excellent analytical and problem-solving skills with a sharp eye for detail. Strong interpersonal and stakeholder management abilities. Effective verbal and written communication skills. Language Proficiency: Malayalam (must), English/Hindi (must). Preferred Qualifications: Prior experience in e-commerce, logistics, or 3PL operations. Familiarity with loss & shrinkage control practices and SOPs in a logistics environment. Exposure to ERP or logistics management systems. Working Conditions: Requires flexibility to work in a fast-paced, dynamic environment. Ensure availability based on business needs

Roles and Responsibilities Manage daily operations of the store, ensuring efficient use of resources and optimal customer satisfaction. Oversee sales team performance, providing guidance on product knowledge, customer service standards, and goal setting. Conduct inventory management tasks such as ordering stock, receiving deliveries, and maintaining accurate records. Ensure visual merchandising standards are met by implementing effective displays and promotions. Analyze sales data to identify trends and opportunities for improvement. Preferred candidate: Minimum 2 years as Store Manager in recent previous role Total of minimum 4+ years in Retail.

Greetings From Prochant !!! Key Responsibilities and Duties: As a Team Leader you are responsible for several areas that are key to success for the Prochant, an outsourced billing service in the U.S. healthcare industry. In this role, you are accountable to manage the team and ensure production and quality targets are met as per company requirement. You are responsible for identifying issues and alerting the appropriate parties before these issues are identified by the client. Your job is to enhance and expand the capacity of your team members, allowing Prochant to expand the scope of its teams to include a much larger client base. Essential Functions Production Monitoring - overall responsibility for monitoring daily production for assigned clients and updating the Connect Portal with this information. Review Reports review key reports for accuracy and quality. These reports include: Production log (Target Vs. Achieved), Cash posting log, Cash to back reports, Transmission log such as claims entry log, commercial rejection log, BT rejection log and printing log. Daily Standing Meeting - Prepare respective report for daily meeting, reporting results and associated red flags. Always bring proposed solutions when reporting these issues. Allocation of work - Prepare downloads of respective process and allocate the work to the subordinates and ensure a smooth flow of production. Escalations - Identifying issues, resolving and escalating it to the Senior Team Leader and Managers . Quality Assurance - Overall responsible for the quality of the team for all Day process. Communication - Good rapport with Senior Team Leader and Assistant Manager, review emails and tasks typically sent to the Senior Account Manager and respond or forward as appropriate, taking a significant work load off of the SAM. Month End - overall responsibility for ensuring that month end procedures like Client invoicing reports and month end closing reports are maintained in timely manner. Training - Interface with the training team based on red flags and accuracy issues to ensure proper staff education. Performance Review - Periodic one to one meeting on Performance review. Team Meeting - Responsible to conduct Team meetings on regular basis to update and coordinate the Team performance Note: we are looking for the candidate who have mandatory experience in payment posting, charge entry, FEB, rejection and denials. Benefits Salary & Appraisal - Best in Industry Excellent learning platform with great opportunity to build career in Medical Billing Quarterly Rewards & Recognition Program Dinner for Night Shift Upfront Leave Credit Only 5 days working (Monday to Friday) Contact Person : Abdul Wahab Interested candidates call / whats app to 8248165076 or share your updated CV to abdulwahab@prochant.com

Responsible for overall Operational Efficiency of the Zone. Ensure stock availability on the floor including proper Product handling. Managing and Improving the Customer satisfaction. Improve the Customer Service by tracking and resolving Customer grievances. Improve Team members operational efficiency through Training and coaching. Managing, Motivating and Mentoring the Team. Control of Shrinkage. Ensure to update the all relevant documents and registers. To follow the defined SOPs.

Planning and developing merchandising strategies. Handling NSO Merchandising Operations. Analyzing sales figures, market trends and customer behavior to determine product needs. Stocking sales floor shelves and creating attractive product displays. Determining the need for and implementing product promotions, price changes, mark downs, clear outs, etc. Ensuring store staff are well informed on product details and promotions. Maintaining and tracking inventory. Forecasting sales and profits.

JOB DESCRIPTION DOCUMENT Job Title: Section Incharge / Sr Section Incharge Reporting to: Store Manager Role in the organization: To manage a section in the store in order to achieve category sales and provide superior customer service Nature of Experience: 5- 7 years of work exp in Retail sales operations Educational Qualification: MBA / Grad / PG Knowledge Required: Product Knowledge Store Operations Visual Merchandising I.T Operations Logistics Skills Required: Focus on Results Innovation and Openness to Learning Customer Focus Decision making Planning and Analysis People Development Team work Communication Circle of Influence: Influence from above - within the organization Impact from outside the organization MRHRetail Concepts PSCComm and PA SPPIIT HRTFinance and legal Store Manager / ZM / AM Customers Influence from above - within the organization CSE / CSA / Cashiers #Responsibility AreaDescriptionWeightage 1Sales Target AchievementAchievement of the category sales Targets for the store and thus contributing towards the increase in SPF and store sales target Identify potential customers and customise selling approach to cross sell/ up-sell Handling Customer queries Ordering and placing the right product mix to meet customer/ store needs Should be able to Gauge customer requirements, bulk orders and fulfillment of same 2Customer ServiceTo ensure superior customer service at all times Ensure major customer issues / complaints /feedbacks are escalated to the Store Manger/Area Manager 3Store OperationsEnsure appropriate look and feel, smooth running and security of own stores Maximize the store Profitability and Productivity by following the productivity parameters Maintain the balance between optimal utilization of the wallet and meeting customer needs Monitor compliance and provide inputs for refinement Identify need gaps and influence product mix To ensure timely and correct TO / TI Ensure optimal utilization of the wallet. To ensure timely global counts are done and all protocols related to inventory and merchandise upkeep are adhered to minimise inventory loss 4Visual MerchandisingEnhancing the customer experience by effectively monitoring the look and feel of the store Ensure the Optimum utilization of the Store space & showcasing the right merchandise mix 5Administrative ResponsibilityTo compile or prepare different reports Support towards smooth and compliant store operations 6MIS and ReportingRegular analysis of sales and stocks region / store / category wise To prepare various reports as per the timelines, daily, weekly, fortnightly and monthly 7Self & Team Development/ TeamworkSelf development Team development by constant coaching and training Running a detailed induction program along with Training department for induction of new team members. To provide coaching and mentoring to new employees Improving teamwork with peers/ markets/ PH To ensure that all team members are groomed as per Fabindia standards and adhere to the code of conduct

1- Store Sales Operations 2- Profitability Management 3- Store Handling, Store Management 4- People Management, Inventory Management, Shrinkage Control, VM, 5- Marketing - BTL activities 6- Strong in Analytics', Business Knowledge Required Candidate profile Only from Large format fashion Retail. Good in Communication & Presentable Must be Graduate Willing to relocate Anywhere in J&K Perks and benefits Fooding+ Canteen Facilities

Role & responsibilities Customer requirements gathering and engagement Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs Understand and communicate the financial and operational impact of any changes Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design Empower the customers through demonstration and presentation of the proposed solution/ prototype Maintain relationships with customers to optimize business integration and lead generation Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers 2. Engage with delivery team to ensure right solution is proposed to the customer a. Periodic cadence with delivery team to: Provide them with customer feedback/ inputs on the proposed solution Review the test cases to check 100% coverage of customer requirements Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer Deploy and facilitate new change requests to cater to customer needs and requirements Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback Conduct Integration Testing and User Acceptance demos testing to validate implemented solutions and ensure 100% success rate Use data modelling practices to analyze the findings and design, develop improvements and changes Ensure 100% utilization by studying systems capabilities and understanding business specifications Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer b. Support Project Manager/ Delivery Team in delivering the solution to the customer Define and plan project milestones, phases and different elements involved in the project along with the principal consultant Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans Ensure Customer Satisfaction through quality deliverable on time 3. Build domain expertise and contribute to knowledge repository Engage and interact with other BAs to share expertise and increase domain knowledge across the vertical Write whitepapers/ research papers, point of views and share with the consulting community at large Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight Deliver No. Performance Parameter Measure 1. Customer Engagement and Delivery Management PCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated. 2. Knowledge Management No. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components developed for proposal during quarte. IF ANY1 INTERESTED PLEASE SHARE YOUR UPDATED RESUME TO MY MAIL ID: monika.g@strydeconsulting.com

We are looking for a skilled Store Manager to join our team at Apptad Technologies Pvt Ltd. The ideal candidate will have 4 to 5 years of experience in store management and a strong background in retail operations. Roles and Responsibility Manage daily store operations, including opening and closing procedures. Supervise sales staff and ensure excellent customer service. Implement visual merchandising strategies to enhance store appearance. Analyze sales reports and develop strategies to increase revenue. Maintain inventory levels and manage stockroom operations. Ensure compliance with company policies and procedures. Job Proven experience as a Store Manager or in a similar role. Strong knowledge of retail operations and management principles. Excellent communication and leadership skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Proficient in Microsoft Office and other software applications. For more information, please contact us at 6566555.

Role & responsibilities Hold accountability for Store target achievement and P&L responsibility. Monitor the daily operations attest ore including customer experience,escalations,revenue and people related responsibilities. Ideate,execute and continuously work toward smaking the product and service experience better for our customer stoen sure that the Store consistently exudes our brand experience. Monitor Inventory cycles and stock replenishment in coordinating with the Operations and Sourcing teams. Track and analyze Store and Team member performances on a daily basis and execute measures to enhance performance. Recommend measures to the board for enhancing store profitability and efficiency through process and system improvements. Liaise with Sourcing/Product/Customer Service team to share feedback on products and process as and when needed. Engage and motivate the team members towards target achievement, customer centricity and better performance and work with the Training Team on identifying training needs and work to wards building a motivated team at the Store. Requires working on Saturdays/Sundays. Preferred Industry: Retail, QSR and FMCG/Hospitality. Share the resume at smrity.sharma@urbanladder.com

Responsibilities: Delivering excellent service to ensure high levels of customer satisfaction. Motivating the sales team to meet sales objectives by training and mentoring staff. Creating business strategies to attract new customers, expand store traffic, and enhance profitability. Hiring, training, and overseeing new staff. Responding to customer complaints and concerns in a professional manner. Ensuring store compliance with health and safety regulations. Developing and arranging promotional material and in-store displays. Preparing detailed reports on buying trends, customer requirements, and profits. Undertaking store administration duties such as managing store budgets and updating financial records. Monitoring inventory levels and ordering new items.

Should be able to speak & understand English & Hindi comfortably Should conduct daily pre-shift meetings Should be able to maintain shrinkage & Attrition Daily APR sharing with team & expectation settings accordingly. Should Review agents daily/weekly/MTD Hourly/real time tracking & effective feedback sharing with team If agent is not improving after several feedbacks then Sr TL should follow the HR policies for further consequences Should have the knowledge of excel workings Should be able to help advisor if any of process related issue occurs to them Timely report sharing if any Should be able to address the group of people Should be able to find the Area of improvement of agents, prepare action plan & then further adherence to ensure the concern is fixed Considering 24*7 Process, Week off & shifts will be rotational (Basis process requirement). Also all public and national holidays will be working If requires, should take KRA calls/login (Self login). Also Daily call listening should be done to check the Area of improvements in team Should meet the given KPI target of Team Shift Adherence%, Attrition%, CSAT & agents bucketization%

Key Responsibilities Minimum 1 year of experience as a Team Leader in voice-based inbound customer support Lead, motivate, coach, and counsel Customer Relations Executives (CREs) to meet KPIs and SLAs Collaborate with internal departments to resolve CRE and customer concerns effectively Enforce compliance with security and data protection standards Drive process improvements to increase operational efficiency Identify problems proactively and recommend effective solutions Maintain team rapport and strong employee engagement Provide structured handholding and support to new CREs for better retention Monitor and coach CREs through call listening and performance feedback Handle customer escalations and ensure prompt resolution Manage shift rosters and minimize shrinkage Ensure adherence to login hours and other KPIs by CREs Escalate process-related issues such as system downtime or connectivity failures Conduct daily briefings to update the team on new product or process changes Ensure quality, accuracy, and turnaround standards are consistently met Demonstrate industry and domain knowledge, customer focus, and strong communication skills Analyze trends and provide early solutions to emerging issues Make quick, informed decisions in response to operational challenges

Key Responsibilities Communicate comfortably in both English and Hindi Conduct daily pre-shift meetings and align team on expectations Maintain shrinkage and attrition control within acceptable limits Share daily APR with team and set clear expectations Track agent performance in real-time and provide effective feedback Escalate non-improvement cases by following HR policies Assist advisors with process-related issues as needed Share timely reports with relevant stakeholders Address groups effectively and confidently Identify agents areas of improvement, create action plans, and ensure follow-up Work in a 24x7 process with rotational week-offs and no fixed public holidays Take KRA calls or log in if required Conduct daily call listening to assess improvement areas Ensure team meets KPI targets such as Shift Adherence%, Attrition%, CSAT, and agent bucketization

Key Responsibilities Control attrition by resolving employee issues through a transparent and supportive approach Assist new hires in adjusting to the work environment and performance expectations Track potential attrition cases and intervene to retain employees Participate in warning systems and use EWS (Early Warning System), open houses, and retention tools effectively Drive quality control through daily audits and feedback by TLs/QAs, focusing on new and underperforming agents Utilize agent tenure and banding data for quality monitoring and targeted improvement Handle client escalations, maintain and track escalation closure using tracker sheets Manage day-to-day staffing to ensure low shrinkage and adherence to roster shifts through daily commitment checks Lead performance management efforts, set targets using goal sheets, and provide regular feedback Conduct daily briefings and reviews to communicate updates and maintain team alignment with targets and product knowledge

Job Description: We are looking for a highly motivated and experienced Operation Manager to oversee the inbound process in our BPO operations. The role requires ensuring smooth daily operations, driving performance excellence, and achieving organizational goals. The ideal candidate will have a proven track record of managing inbound customer service teams, optimizing processes, and delivering exceptional results Key Responsibilities: Oversee the day-to-day operations of the inbound process and ensure adherence to service level agreements (SLAs). Monitor and analyze key performance indicators (KPIs) to ensure targets are met or exceeded. Lead, mentor, and motivate teams to deliver high-quality customer service. Develop and implement strategies to improve operational efficiency and customer satisfaction. Collaborate with stakeholders to address challenges and drive continuous improvement. Manage workforce planning, scheduling, and resource allocation. Handle escalations and ensure timely resolution of customer issues. Prepare and present operational reports to senior management. Key Skills and Qualifications: Bachelors degree in Business Administration or a related field. Minimum of 5+ years of experience in managing Travel processes in the BPO industry. Strong leadership, organizational, and decision-making skills. Excellent analytical and problem-solving abilities. Proficiency in data analysis and reporting tools. Strong communication and interpersonal skills. Why Join Us? Competitive salary and benefits. Opportunity to work with a dynamic and growth-focused team. A chance to make a significant impact in a fast-paced environment. This is an excellent opportunity for a results-oriented professional to advance their career in the BPO industry. Location-Gurgaon Salary Negotiable - Interested can share your cv at vinay.r@Ienergizer.com , on whatsapp Vinay 9910155221

Sales: Set sales goals, design strategies to meet them, and analyze sales data Inventory: Monitor inventory levels, conduct stock assessments, and maintain optimal stock levels Budgeting: Plan budgets, authorize expenditures, and monitor revenues