Shop Supervisor

Team Leadership & Management:

• Supervise, mentor, and motivate a team of staff to achieve daily, weekly, and monthly sales targets.
• Schedule staff shifts, assign tasks, and ensure proper coverage for all operational hours.
• Conduct regular performance reviews, provide constructive feedback, and identify training needs to enhance team skills.
• Foster a positive, collaborative, and results-driven work environment.

Operational Excellence:

• Oversee all shop operations, including opening and closing procedures, cash handling, and point-of-sale (POS) system management.
• Ensure the shop's layout, displays, and visual merchandising are attractive and align with brand standards.
• Maintain a clean, organized, and safe working environment for both employees and customers.
• Resolve operational issues and customer complaints promptly and professionally.

Sales & Customer Service:

• Lead by example on the shop floor, demonstrating exceptional sales techniques and customer service.
• Monitor sales performance, analyze data, and implement strategies to boost revenue.
• Actively engage with customers to understand their needs, assist with product selection, and ensure their satisfaction.

Inventory Management:

• Supervise inventory management, including receiving new stock, conducting regular stock counts, and minimizing shrinkage.
• Coordinate with suppliers and the back office to ensure timely ordering and replenishment of products.
• Track and report on stock levels, fast-moving items, and any discrepancies.

Reporting & Administration:

• Prepare and submit daily, weekly, and monthly sales reports to management.
• Manage all administrative tasks related to the shop, including payroll submission, documentation, and compliance checks.
• Ensure all company policies and procedures are followed by the team.