8 - 10 years
3 - 12 Lacs
Posted:1 week ago|
Platform:
On-site
Full Time
Manage day-to-day operations for the assigned shift, ensuring the efficient flow of tasks. Ensure timely and accurate handling of AI extracts by associates. Coordinate with QA, Data Analysts, and client teams to ensure smooth operations. Track productivity, SLAs, and manage shift rosters to ensure optimal performance. Handle escalations and provide mentorship and guidance to team members. Maintain operational dashboards and generate reports for management review. Requirements: Graduate with 8+ years of experience in KPO/BPO or back-office operations. Minimum 1-2 years in a team lead/shift management role. Strong leadership, communication, and conflict-resolution skills.
Virtusa
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