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SFDC Business Analyst

10 - 16 years

20 - 35 Lacs

Pune Bengaluru Noida

Posted:3 months ago| Platform: Naukri logo

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Skills Required

Salesforce Sales Cloud Salesforce Business Analysis Service Cloud Marketing Cloud

Work Mode

Hybrid

Job Type

Full Time

Job Description

Inviting applications for the role of Senior Principal Consultant, SFDC Business Analyst The role involves working closely with business stakeholders and our Salesforce Technical Architect and Development Team to understand their needs, translating those needs into Salesforce solutions, and ensuring that the platforms utilisation is optimized. The Salesforce Business Analyst will be responsible for assessing the business needs, contributing to the design of solutions to meet the business needs, implementing Salesforce features, and providing ongoing support and training. The ideal candidate will have a strong understanding of Salesforce’s capabilities, business processes, project management, and excellent communication skills. Responsibilities Analyzing and capturing requirements, documenting and relaying those to the Technology team members. Modelling business processes and identifying opportunities for process improvements. Identifying issues, risks and benefits from the existing (as-is) and proposed (to-be) solutions and outlining their impact on business. Writing concepts, functional design, user stories and acceptance criteria’s, use cases and business process design/requirement documents. Being involved in implementation, training, and testing of the solutions Supporting business transition and helping to establish change. Building relationships with customers at ground level and mid management level, to help manage the account, with support from the Program/Implementation Manager/Lead. Qualifications we seek in you! Minimum Qualifications Experience in one or more domain areas: Banking (Remediation process would be a plus), F&A, supply chain etc. Experience in Operational excellence related projects. Must have experience in writing the functional design documents and user stories for agile development projects. Experience in leading requirements gathering workshops and business analysis for relevant years in agile projects. Experience in complicated software projects. Digital know-how, well versed with Genpact digital tools Preferred Qualifications/ Skills Effective stakeholder management Critical thinker, problem solving attitude Fast and independent decision maker Excellent documentation and writing skills Good listener and communicator Confident presenter

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Genpact
www.genpact.com

Business Consulting and Services

New York NY

10001 Employees

2135 Jobs

    Key People

  • Tiger Tyagarajan

    President and CEO

  • Pramod Bhasin

    Former CEO and Founder

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