Services Delivery Manager

As a Services Delivery Manager at Snowflake, you will play a crucial role in shaping the future of the AI Data Cloud. Your primary responsibility will be to engage at the account level, providing visibility, service reviews, and reporting throughout all stages of the implementation lifecycle. Working closely with senior stakeholders, you will identify opportunities for service and delivery improvements, ensuring that customer applications are well-designed and scalable to meet their business needs. Your success will be measured by your ability to develop a quality service strategy for each customer, capture key metrics, identify upsell opportunities, and establish yourself as the clients" trusted advisor. In this role, you will have the following responsibilities: - Own, manage, and maintain the operational relationship with assigned clients. - Transition seamlessly from Services sales to project delivery through effective handover processes. - Demonstrate a keen focus on details and operational rigor. - Manage multiple parallel projects and contribute to sales cycles. - Communicate effectively with project team members, management, and stakeholders on project status, issues, risks, and objectives. - Lead internal and client meetings, ensuring thorough documentation and rigorous follow-up. - Manage client and project documentation, communications, meetings, and necessary follow-ups. - Track metrics related to infrastructure performance and service requests. - Continuously seek opportunities for improvement. - Prepare and present service reports to clients. - Develop, implement, and monitor relationship roadmaps. - Contribute to the overall vision for service delivery and client satisfaction. - Identify areas for process improvements within both client organizations and Snowflake. - Collaborate with key stakeholders to implement and document necessary changes. The ideal candidate for this role will possess: - 8+ years of experience in a Services Delivery role or similar capacity involving complex, technical implementation projects. - Strong planning and organizational skills with the ability to oversee multiple projects while maintaining high standards. - Excellent communication and client-facing skills. - A strategic mindset focused on operational rigor and execution. - Expertise in monitoring and enhancing service delivery processes and performance metrics. - Direct experience in Data Warehousing, Business Intelligence, and/or Cloud technologies. - Proven ability to communicate effectively across various groups, from design and engineering to marketing, advertising, and business development. - Bonus Points: Experience in a client support and advisory technical role, such as Solution Architect, System Administrator, Technical Account Manager, or equivalent. Joining the Snowflake Professional Services team offers a unique opportunity to work with cutting-edge data warehouse technology, lead transformative initiatives, and collaborate with a dedicated team of professionals. As Snowflake continues to grow rapidly, we are seeking individuals who align with our values, challenge conventional thinking, drive innovation, and contribute to both their own future and the future of Snowflake. If you are ready to make a significant impact, we invite you to explore career opportunities on the Snowflake Careers Site for detailed salary and benefits information within the United States.,