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Daimler Trucks Innovation Center
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ServiceNow_Service Owner (Integration)_T7

ServiceNow_Service Owner (Integration)_T7

Daimler Trucks Innovation Center

5 - 12 years

15 - 19 Lacs

Bengaluru

Posted:1 week ago| Platform:

Apply

Skills Required

Computer science Automation SAP JDBC Troubleshooting SCCM JIRA Stakeholder management Salesforce Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Objective

Own and govern all

integration services

on the ServiceNow platform, ensuring

secure, scalable, and maintainable integrations

across internal systems and third-party platforms. This includes overseeing design standards, vendor interfaces, API governance, and supporting platform automation needs through IntegrationHub.

Desirable Skills

Exposure to

Agile/Scrum delivery models

Experience in

integration cost estimation and vendor evaluation

Understanding of

Service Graph Connectors

and

Certified Spokes

Familiarity with

external orchestration tools

iPaaS platforms

Top of Form

Experience

: 8-12 years in IT with at least

5+ years of hands-on ServiceNow integration experience

Education

: Bachelor s/Master s in Computer Science, Information Systems, or related field

Certifications

Mandatory: ServiceNow CSA (Certified System Administrator)

Preferred: ServiceNow CIS-IntegrationHub, ITIL v4 Foundation, IntegrationHub Fundamentals

Communication Skills

: Excellent written and verbal communication, stakeholder management, and technical articulation

Core Responsibilities

Integration Strategy and Architecture

Define and maintain

ServiceNow integration strategy and roadmap

Align integration architecture with enterprise integration principles and platform governance

Lead design reviews and provide

architecture oversight

for all integrations

Ensure usage of reusable, low-code integration patterns via IntegrationHub Spokes and Flow Designer

Platform Integration Ownership

Own end-to-end lifecycle of integrations across:

REST, SOAP, JDBC, SFTP

OAuth2, Basic Auth, API Key-based connections

Cloud integrations: Azure AD, AWS, Okta, SAP, Workday, JAMF, SCCM, Salesforce, Jira, etc.

Ensure proper exception handling, timeouts, throttling, and retry mechanisms

Manage outbound and inbound data interfaces using ServiceNow MID Servers and secure endpoints

Tools and Technologies

Expert in:

IntegrationHub

Flow Designer

Scripted REST APIs

MID Server

setup, configuration, and troubleshooting

Credential aliasing

and connection security

Use of

Data Sources

Transform Maps

Import Sets

Scheduled Jobs

Familiar with

Webhooks

event-driven integrations

External Workflows

, and

Message Queues

Governance and Compliance

Define integration design standards and policies (naming conventions, retry logic, logging, etc.)

Establish access control guidelines for external system integrations

Ensure compliance with

security

audit

data residency

, and

data minimization

policies

Document and govern all integrations via a

central registry or CMDB mappings

Reporting and Metrics

Track key metrics like:

Number of integrations in production

Success/failure rates, transaction time, system latency

Maintain dashboards for integration health and lifecycle

Collaboration & Communication

Collaborate with:

Application teams for data contracts and handshake processes

Security team for integration risk assessments

Enterprise architects for alignment with overall integration architecture

Vendors and product owners for external dependencies

Conduct:

Design reviews, impact assessments, change approvals

Knowledge-sharing sessions for developers and ops

ServiceNow Platform Expertise

Deep understanding of:

ServiceNow platform internals: Scoped apps, update sets, ATF

Data model impacts (CMDB, Task tables, Users/Groups)

CSDM-aligned integrations (Application Services, Technical Services)

Integration impact on performance and upgrades

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