ServiceNow TSM Business Analyst/ Technical Lead/ Senior Developers

As a member of the high-performing team working on ServiceNow's Telecommunication Service Management (TSM) platform for Communication Service Providers (CSPs), you will play a crucial role in delivering cutting-edge solutions for the global telecom industry. Your telco experience, especially in TSM/OMT/FSM, will be essential for success in this role. **Key Responsibilities:** **Developer:** - Configure and extend TSM modules such as Service Order Management, Technical Service Catalog, and Service Inventory. - Develop workflows, integrations using REST/SOAP/TMF Open APIs, and scripts for telecom service orchestration. - Implement CSDM-aligned models for CFS/RFS/resource layers and support lifecycle automation. **Business Analyst:** - Lead requirement workshops and translate CSP service processes into ServiceNow capabilities. - Define service models, validate order decomposition, and assist in test case creation and UAT. - Collaborate with developers and architects to ensure alignment between business needs and technical delivery. **Technical Lead / Architect:** - Own TSM architecture design and oversee the integration of ServiceNow with OSS/BSS ecosystems. - Govern service modeling standards including CSDM and telecom extensions while promoting TMF Open API adoption. - Provide technical leadership in design, CI/CD governance, and delivery best practices. **Qualifications Required:** - Experience with ServiceNow TSM modules: Order Management, Inventory, Catalog. - In-depth knowledge of telecom service structures (CFS/RFS/Resource) and CSDM. - Familiarity with TM Forum standards such as eTOM, SID, TMF620, TMF641. - Proficiency in JavaScript, Flow Designer, IntegrationHub (for Developer/Lead roles). - Proven track record in telco transformation projects, preferably with Tier 1/2 CSPs. - Agile delivery experience utilizing tools like Jira, ADO. In addition to the above roles and responsibilities, certification in ServiceNow CSA, CAD, CIS - TSM, or Telecom Micro-Certifications is preferred. Exposure to Netcracker, Amdocs, Nokia, or Ericsson OSS would be considered a bonus.,