servicenow sam/ham technical consultant

Job Title:

Location:

Experience

shift

Key Responsibilities

• Lead end-to-end implementation of ServiceNow SAM and HAM modules
• Conduct stakeholder workshops to gather business and technical requirements
• Design and develop data templates for asset onboarding and normalization
• Build and configure integrations with external systems (e.g., SCCM, JAMF, Intune, procurement tools)
• Customize workflows, business rules, and UI policies to align with customer needs
• Perform data analysis, cleansing, and migration activities
• Provide technical documentation and user training
• Collaborate with cross-functional teams including procurement, IT operations, and finance
• Act as a trusted advisor to the customer, managing expectations and ensuring successful delivery

Required Skills & Experience

• Proven experience implementing ServiceNow SAM and HAM modules
• Strong understanding of IT asset lifecycle management and licensing models
• Proficiency in ServiceNow scripting (JavaScript), Flow Designer, and IntegrationHub
• Experience with data gathering, template creation, and normalization techniques
• Familiarity with CMDB, Discovery, and third-party data sources
• Excellent communication and customer handling skills
• Ability to translate business needs into technical solutions
• ServiceNow Certified Implementation Specialist (SAM or HAM) is a plus

Soft Skills

• Strong interpersonal and stakeholder management skills
• Problem-solving mindset with attention to detail
• Ability to work independently and in a team environment
• Comfortable working in fast-paced, dynamic project settings